Service Designer

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My client is looking for a Service Designer for an initial 12 month contract with the potential to extend.

This role will be based in either London or Birmingham but there will be remote working flexibility.

As a service designer, you will be responsible for the delivery, on-going success and continual improvement of our products and services. You will influence and mentor others and work closely with designers, user researchers and product owners to ensure we are aligned around and continuously improving excellent end-to-end journeys.

Key Accountabilities:

Your time will be split between acting as a 'hands on' service designer, and advocating for the service design profession. You will lead the design of digital services and set direction for the approach to service design in Consumer Digital; both through individual performance and influence in group settings.

You will:

-plan and lead workshops with teams and stakeholders.

-influence working practices and behaviours in teams to support a user centred design approach.

-work strategically on end to end services to deliver improved service outcomes and costed savings.

-understand users and interpret evidence about them to propose services to meet their needs

-communicate complex information and processes across organisational boundaries to build a shared understanding

-Use research insights and data to design solutions; responding to challenges, often in collaboration with users, frontline staff and other stakeholders.

-develop ideas using sketching, prototyping and iterative design.

-communicate ideas and explain design decisions clearly.

-confidently put forward the case for design and prioritisation to senior stakeholders.

-handle constructive criticism of their work, and constructively review the work of others.

-contribute to design patterns and standards, identifying service patterns.

-work at pace using agile methods in technical and complex environments.

-confidently speak and write about your work.

Team management

-Organise the allocation of people to services based on an understanding of their skills and specialisms

-Coach and mentor colleagues, establishing a culture of collaboration and skills sharing

Person specification

-Excellent written and verbal communication skills with the ability to present complex information clearly and effectively

-Strong interpersonal skills with proven ability to establish positive working relationships and influence and persuade at all levels

-Excellent planning and organisational skills and able to prioritise to meet deadlines and cope with fluctuations in workload

-Strong team building and management skills with the ability to motivate, lead and develop a large team ensuring resources are organised appropriately and effectively

-Strong sense of customer service and demonstrates an understanding of the needs of customers, keeping them in mind when taking actions or making decisions

-Ability to deliver results within agreed timescales and to work within tight deadlines.

-Experience of defining and reporting progress against targets, providing highlights as necessary and taking actions to resolve exceptions

//Specific skills and knowledge required

Digital perspective - Understands how the digital economy is changing user behaviour and the commercial landscape. Is able to make informed decisions based on user needs, available technology and value for money. Has knowledge of the wider digital economy and advances in technology

Evidence and context-based design - Visualises, articulates, solves complex problems and concepts, and makes disciplined decisions based on available information and research evidence. Able to move from analysis to synthesis and/or design intent. Such skills include demonstration of the ability to apply logical thinking, gathering and analysing information and evidencing key performance indicators.

Facilitating decisions and risks - Capable of making and guiding effective decisions, explaining clearly how the decision has been reached. Has the ability to understand technical complexity and risks, run collaborative design activities, influence others and build consensus.

Leadership and guidance - Interprets vision to lead on decisions. Creates a continually collaborative environment and sustains a good service. Understands and resolves technical disputes across varying levels of complexity and risk. Solves issues and unblocks problems. Drives teams and sets the pace, ensuring teams are delivering. Manages risk including effectively managing and tracking the mitigation of risks.

Prototyping - Able to apply technical knowledge and experience to create or design workable prototypes, both programmes and physical outputs. Understands parameters, restrictions and synergies.

Strategic thinking - Able to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact. This could include determining patterns, standards, roadmaps and vision statements. Can focus on outcomes rather than solutions and activities.

Understanding constraints - Able to understand and work within the given constraints (including but not limited to technology, regulatory, financial, legal, social user constraints) and to challenge constraints that can be changed. Capable of ensuring compliance against constraints by adapting products and services where needed.

User focus - Understands users and can identify who they are and what their needs are based on evidence. Able to translate user stories and propose design approaches or services to meet these needs and engages in meaningful interactions and relationships with users. Puts users first and can manage competing priorities.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.