IT Support Engineer
Recruiter
Premier Group
Listed on
6th May 2021
Location
London
Salary/Rate
£23000 - £25000
Type
Permanent
Start Date
2021-05-05
This job has now expired please search on the home page to find live IT Jobs.
Job Title: IT Support Engineer Industry: Property Job Type: Permanent Salary: £23,000 - £25,000 Location: London The Role: Provide 1st line support for incidents and service requestsManage end user accountsLog incidents, requests and changes using IT Helpdesk tools (specifically Service Now), ensuring that all necessary information is obtained.Monitor queues to ensure that they are actioned appropriately and in a timely manner.Ensure incidents and requests are escalated appropriately with all required information obtained at point of escalation.Identify trending issues and possible problems when performing preventative maintenanceEnsure all incidents and service requests are resolved and closed within agreed SLA’sSkillset: At least 1 - 2 years’ experienceExcellent written and verbal communication skillsKnowledge of IT environmentsIT Degree or equivalent IT qualificationThe ability to work on own initiative - a "can do" attitude with team player ethicsGood attention to detail and ability to follow step-by-step processesProblem solving and ability to think of logical solutionsIf you feel like you are the perfect candidate for this job role, or feel this is the ideal role for you - then please send in your updated CV over, along with two references.
Equally, if there is anyone you know who would be a suitable fit, we at Premier have a competitive referral scheme of up to £500 for all successful candidates placed.