Service Designer


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

5th May 2021

Location

London

Type

Contract

This job has now expired please search on the home page to find live IT Jobs.

Job Title: Senior Service Designer

Location: Remote

Duration: 6 months

This rile will fall inside IR35

As a Senior Service Designer, the candidate will be part of a multi-disciplinary team. The candidate will work alongside other Designers, Front End Developers, Researchers and Software Engineers. The candidate will be expected to deliver world class services designed for the people who use them, in line with the clients Standard.

As a Service Designer you will be expected to engage with policy experts, product owners and product team to design the end-to-end journey which may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of client.

As a Senior Service Designer, the candidate will be expected to:Specialise in designing interactions and interfaces for digital servicesWork on all levels of the service, from high-level flows and journeys to the fine detail of individual partsWork with different types of content and user-led interactionsWork across digital and non-digital channelsFocus on making working software rather than creating artefacts to describe softwareUnderstand the technical side of design

General ResponsibilitiesUnderstand user needs and design services that meet themSupport discussions at a senior departmental levelDesign user-centred solutions and transaction flowsSupport in an Interaction Design capacity when neededCreate and rapidly iterate prototypes to help the wider team learn about user needs for different scenarios or tasksWork with product owners, other designers, user researchers, business analysts and front-end developers to turn concepts into user-centred servicesMake sure the design of services is consistent internally and with the rest of the clients standardsTake responsibility for creating and keeping up a positive and collaborative working environmentHelp promote best practiceShare specialist knowledge and experience with others in the teamPlay a supporting role in recruiting for the end client Digital Product design communityShare work and ideas inside and outside the department for example by representing the end client Digital design community at eventsManage other people's workContribute to building a digital culture in the DepartmentPlay an active part in the department's Product Design community

Essential SkillsAt least 3 years experience as a Service Designer or Systems Thinker.Experience solving design and research challenges through collaboration and user participation.The ability to translate research insight into opportunities and solutions for service users via the application of design research methods e.g. user journeys, services mapping, prototyping etc.Ability to develop hands on interaction design solutions for the products that enable the serviceA diverse set of methods & tools that allow them to illustrate the opportunities to improve specific service components and touch-points.Appreciation for and demonstrated ability to connect design solutions to pragmatic implementationA belief that a focus on people is fundamental in creating inclusive policies, products and services for social impact.Have a design-related degree or experience on a product, interaction or UX design role.Define elements - layout, design patterns, controls and actions

Desirable

Ideally the candidate will also:Have experience of working directly with front-end code to update prototypes - skills in HTML, CSS and java script aren't essential, but all our designers learn the basicsBe able to write for user interfacesHave demonstrable experience of collaborating on designs with a software engineerHave demonstrable experience of working in technical teams in complex environmentsBe able to manage other people's work, including planning work and checking it to make sure it's consistent and appropriate across products and services

Please submit your CV at your earliest convenience

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