2nd Line Support - Cloud & Virtual Platform Specialist

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2nd Line Support - Cloud & Virtual Platform SpecialistLondon£37,510 and £43,361 with excellent benefits Full time, Permanent

We have an exciting opportunity with one of our clients, a technology driven government department, who require a 2nd Line Support - Cloud & Virtual Platforms to support their ongoing digital transformation. Overview:As a 2nd Line Support - Cloud & Virtual Platforms, you'll be responsible for the day to day running, maintaining and evolving the platform to improve the quality, effectiveness and efficiency of the platform. You'll have the opportunity to work in a forward thinking and fast paced technical environment, with a good split between BAU and project work where you can use and hone your understanding of IT best practice Role Responsibilities:Produce and present reports and proposal documentation as required, making clear reasoned recommendations.Work closely with relevant teams to review existing business models and to find or design appropriate improved solutions.Undertakes investigations and diagnosis of areas of concern highlighted by service and performance data, establishing courses of action to resolve performance/capacity problems and undertake management thereof. Ensures that procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling the installed hardware and software are developed and maintained, including capacity and availability management.Manages the response to enquiries by users, specialists and others, prioritising as necessary, and dealing with the full range of operational exceptions and error conditions. Manages sensibly and responsibly, the resolution of unexpected or extraordinary events or incidents only escalating those which need specialist or management attention. Ensures that users, specialists and others are kept informed of progress and status.Optimises use of installed monitoring and analysis facilities to achieve accurate and cost-effective reporting, developing and implementing processes, automated wherever possible, for the control, early warning or prediction of capacity problems. Skills & experience:Experience in understanding and supporting Cloud & Virtual Platforms solutions at 2nd/3rd line level with specific knowledge of:Excellent written and verbal communication skills with the ability to present complex information clearly and effectivelyStrong interpersonal skills with proven ability to establish positive working relationships and influence and persuade at all levelsExcellent planning and organisational skills and able to prioritise to meet deadlines and cope with fluctuations in workloadStrong teambuilding and management skills with the ability to motivate, lead and develop a large diverse team ensuring resources are organised appropriately and effectively