IT Support Analyst (2nd line)


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

4th May 2021

Location

Warrington

Salary/Rate

£27000 - £32000

Type

Permanent

Start Date

asap

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IT Support Analyst (2nd line)- 2nd line IT Support, 2nd line support engineer, 2nd line support analyst, IT Support Engineer, IT Technician, IT helpdesk, 1st/2nd line supportWarrington - £27,000 - 32,000 per annum (dependent upon experience)My client, an established MSP based in Warrington and who support the SME market across the North-West, are looking to recruit an experienced 2nd line IT Support Analyst to join their team.As an IT Support Analyst, you will be responsible for dealing with any desktop, server and network related issues remotely and onsite effectively and in a timely manner.The successful candidate will take ownership of issues and use initiative whilst working calmly under pressure.You will be able to make an effective contribution by demonstrating the following skills and experience:Experience working in a technical support capacity dealing with desktop, server and network issues Experience working in an MSP environment is desired, but not essentialProven experience working in a fast-paced environment, with the ability to resolve issues remotely and in personGood customer-facing skills, with a strong focus on providing excellent customer serviceStrong analytical and troubleshooting skillsReviewing support tickets and managing through to resolution (ITIL Framework)Maintaining a high level of security, performance controls, and complianceManaging and updating the documentation pack for all client systemsAdministration and Management of the following technologiesActive DirectoryCloud - Office 365 / Azure / Endpoint / IntuneMicrosoft Exchange

Windows Server - DHCP / DNS / IIS / GPO / WSUS / WDSWindows 10VMware / Hyper-VNetworking - Upgrading and support of HP Switches / Cisco ASA Firewalls, Switches & RoutersManaging backups - Veeam

What's in it for you?Up to 25 days holiday per yearPension schemeFull in-house training & mentoring will be providedExposure to new technologies and encouraged to grow and implement new systemsOpportunity to help develop services and introduce new ideasFlexible working environmentIf you feel you have the pre-requisite skills, please click 'apply' in the first instance.

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