Client Solutions Architect
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Client Solutions Architect
£60k-£65K
We have been asked to assist in the recruitment of a Client Solutions Architect to join a leading Cyber security company based in central London. They offer comprehensive benefits packages including stock options and operate a flexible working policy.
As a Client Solution Architect you will be responsible for providing Technical Account Management Services to their customers. You will be a part of a dynamic worldwide Client Success team and will work closely with the Client Success Managers to deliver solutions to enterprise customers, offering solution recommendations and implementations. You will be a trusted advisor, ensuring successful deployment and adoption.
RESPONSIBILITIES:
*Identify opportunities to add value to existing client processes
*Track customer issues to resolution, providing updates to the client
*Create implementation plans for integration with technology partners
*Construct success plans including goals, scope, milestones and deliverables
*Participate in beta and UAT testing
*Serve as the product subject matter expert for clients and provide voice-of-the-customer to other teams within the organisation
QUALIFICATIONS:
*Bachelor's degree or higher in Computer Science, Cybersecurity, Information Technology
*Equivalent professional experience can be used in lieu of a degree.
*4+ years' experience implementing/consulting on Cyber Security solutions
*Preferred advanced level security certifications or equivalent (i.e. CISSP, OSCP, CEH)JOB
ABOUT YOU
*Outstanding knowledge and experience using linux/mac command line
*Excellent knowledge of the Cyber Security market, users, decision makers and products
*Demonstrable knowledge of formal system implementation methodology (i.e., requirements gathering, designing, building/testing and deploying (Agile methodology preferable)
*Outstanding written and oral communication skills
*Experience in establishing technical metrics for reporting
*Excellent problem solving and analytical skills
*Ability to coach on product/service features
*Experience with customer relationship management software (Salesforce).
*Ability to travel regularly, occasionally globally and to visit sites/offices on an as-needed basis
This role may suit people with the following job titles - Client Solutions Architect, Technical Account Manager, Solutions Architect.
Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).
Deerfoot is acting as an Employment Agency in relation to this vacancy.