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Technical Support Engineer - 2nd Line (Contract)

Premium Job From Nigel Frank International
Recruiter: Nigel Frank International
Listed on: 1st May
Location: Richmond upon Thames
Salary/Rate: £130 - £160
Type: Contract
Start Date: ASAP

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Role: Technical Support Engineer - L2 Support (Contract - Outside IR35) Location: Richmond Rate: £130-160 Per Day Contract Length: 6 months

Role: Currently looking for a motivated and enthusiastic support desk engineer to be based in Richmond.

I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.

Responsibilities: 2nd line support via service desk including; -Taking escalations from support desk analysts -Resolving customer issues within service level guidelines (SLA) -Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting -Questioning customer effectively about issues and working to find alternative, more efficient methods Technical Skills -Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable -Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up) -Virtualisation (VMware and Hyper-V) - Administration and Set Up -Backup Technologies - Veeam, Datto Backup & Recovery -Hardware Experience - HP, Dell, NAS, SAN -ServiceNow - ITSM

If you want to find out more information, please contact me on [Telephone number removed] or on Click here to contact this recruiter