3rd Line Support Engineer

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Job Title: 3rd Line ConsultantLocation: Yiewsley,Salary: Up to £45,000 per annum, depending on experienceJob Type: Full Time, PermanentHours: 37.5 hours per weekEstablished in 1979 and incorporated in 1985, CCE are one of the largest independent IT service & support companies in the UK. Our philosophy of 'service beyond the call' delivers a high level of support to all of our client's communications and data management requirements.The role:As 3rd Line Managed Services Engineer you will have a solid background working in an IT Services /MSP business with the ability to work on escalated tickets on technologies such as Windows Server, Office 365, Azure, Active Directory, SCDPM, EM+S, VMware, Hyper-V etc.You will be confident in your proven ability to engage with internal and external stakeholders and clients on a daily basis.Key Duties:Responding to and resolving support calls along with agreed SLA. This includes tasks delegated by the Support Delivery Supervisor.Interfacing with clients and managing their support demands and expectations.Ability to write up support calls and maintain documents and records to a professional standard.Assist with Corporate Support duties and responsibilities when required.Scope and deliver of projects, ensuring compliance to client expectation.To consult with the Technical Services Manager, the customer and the sales team to agree a clear scope of work.Manage and deliver the implementation process from the point the customer places the order to a successful deployment conclusion.Create and maintain project related documentation, ensuring that accurate information is always available to the technical teamBuild and maintain technical relationships with clients to maximise opportunitiesAnalysis and troubleshooting of systems and infrastructureSupport of internal systems, infrastructure and usersProvide verbal and written presentations, demonstrations and reports both internally and client facingAn adaptable and flexible approach to work and travelKnowledge transfer and mentoring of other technical team membersGain and maintain professional accreditations through training as defined by managementAbout you:Key SkillsCitrix CCAAzure, cloud, network, securityHyper-V, systems centre, virtual networking , Hyper-V managerVMware VCPMCSA / MCITP Windows Server AdministrationAt least 5 years experience in similar client facing roleProven ability to investigate, diagnose and troubleshoot a wide variety of problems, with network and computer hardware; device driver, operating system and application server softwareEssential SkillsExcellent knowledge of English, in both spoken and written formExperience in report writingExperience managing projectsITIL Foundation qualifiedExperience managing technical staff in a high-pressure support environmentStrong familiarity with Microsoft Office products, including Visio and ProjectGeneral understanding of business IT systemsUnderstanding of business administration, accounting and stock managementRequired KnowledgeDemonstrate excellent working knowledge of current releases of Microsoft Windows Server 2016 and up, also Exchange on and off prem solutions.Demonstrate working knowledge of recent and current releases of Citrix XenApp and XenDesktop productsDemonstrate working knowledge of recent and current releases of VMware vSphere productsDemonstrate working knowledge to install, configure, troubleshoot hardware and softwareDemonstrate working knowledge of Project Management processesKnowledge of ITIL practices and processes V3DesirableEnterprise cloud migrations (SME)SAN hardware and software technologies, inc. hybrid solutionsSQL 2016 and upPersonal AttributesThorough, demonstrate attention to detailAble to work on own initiative with minimum supervisionOrganized and able to identify and prioritize workSupportive and reliable team memberPassionate about providing an enterprise class serviceAble to provide and demonstrate creative and innovative solutionsTeam leadership abilitiesKey CompetenciesAptitude for ensuring exceptional customer service even when the environment becomes fast-paced or intenseExcellent communication skills - written and verbalExcellent documentation and analytical skillsAble to work well to aggressive and pressurised deadlinesParticipates in problem solving discussions and provides suggestionsPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; 3rd Line Infrastructure Engineer, Windows Server Infrastructure Engineer, ICT Systems Engineer, 3rd Line Support, Technical Support Engineer, IT Network Engineer, Technical Infrastructure Engineer, Network Solutions Engineer, IT Network Support Engineer, IT Support, IT Systems Engineer may also be considered for this role.