Application Support Analyst

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Application Support Analyst An Application Support Analyst is required to join a company who are responsible for protecting workplace pensions in the UK. The Application Support Analyst will join a a fantastic office located in the heart of Brighton that is a short distance from the train station, shops and the sea. You will provide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution. With a specific focus on SharePoint and Microsoft Dynamics 365 user support. This is an excellent opening for an experienced Application Support Analyst to join a company who support their people to reach their full potential with training, secondment and development opportunities. The successful Application Support Analyst's responsibilities include;Manage Incidents and Problems for company applications, keeping customers informed of progress and managing internal and external suppliersProvide triage for application-based faults, bugs and user queries, resolving or escalating as requiredProvide fit for purpose and knowledgeable advice to customersCarry out light database administration. Interested applicants will have the following experience:Experience of supporting a range of COTS and bespoke applicationsStrong customer service skillsStrong analytical and problem solving abilityAble to build and maintain strong working relationshipsLight touch understanding of SQL scripts and .Net development code For further information please send your CV now or call Carys Jones on 0161 924 3671.