Business Change, Transformation and Implementation Support Officer

This job has now expired please search on the home page to find live IT Jobs.

Business Change, Transformation and Implementation Support Officer that has excellent IT, communication and interpersonal skills, and the ability to negotiate and persuade effectively, is required for a well-established Housing Organisation based in Poole, Dorset, South West England.

SALARY: £27,041 - £31,346 pro rata

BENEFITS:  Generous holiday allowance, Local Government Pension Scheme, Free Parking and the opportunity to work remotely for part of the week

LOCATION: Poole, Dorset, South West England

JOB TYPE:  Full-Time, 6 Month Fixed Term Contract

HOURS: 37 hours per week

APPLICATION PROCESS: Once we've reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

JOB OVERVIEW

We have a fantastic new job opportunity for a Business Change, Transformation and Implementation Support Officer that has excellent IT, communication and interpersonal skills, and the ability to negotiate and persuade effectively.

Working as the Business Change, Transformation and Implementation Support Officer you will support both the Business Transformation Team and the wider business for the second phase rollout of the Housing Management System, including configuration, build, testing and training, supporting the business to gain maximum benefit from the system.

As the Business Change, Transformation and Implementation Support Officer you will ideally have Housing Management Systems knowledge and an understanding of business process reengineering and customer journey mapping.

As a successful candidate, you will be self-motivated and resilient, a logical and innovative thinker and problem-solver, positive about the use of technology to improve business practices, and highly customer-focused.

DUTIES

Your duties and responsibilities as the Business Change, Transformation and Implementation Support Officer:

Support the implementation of the new HMS by working closely with areas of the business

Be innovative in approach and seek new working practices that drive forward efficiencies in how designated areas operate

Support the testing of the new HMS, prioritising and looking for solutions where issues are found

Support the training of users

Work closely with and be guided by the IT Project Manager responsible for the HMS project

Work as part of a team to develop new ways of working in order to deliver Phase 2 of the business transformation process

Using a ‘systems thinking' approach, work with the business areas to develop process maps describing operations as they are ‘now', and as they are ‘to be'

Create UAT test scripts and support the business in the completion of UAT

Produce training materials for use in UAT and Go Live training sessions, provide UAT training, Go Live training and additional support post Go Live

Support the responsible business leads in the sign off of each module as Go Live ready

Be part of the team that defines measurable project benefits and review outcomes with the business post implementation making any adjustments/recommendations to ensure business requirements are met

IDEAL CANDIDATE REQUIREMENTS

Candidates will have the following skills and experience:

Involvement in the implementation of new processes that streamline workflow and get the most from available technology

Experience of delivering and coordinating training sessions is desirable

Good standard of general education including Maths and English

Excellent IT skills including MS Office

Excellent communication, interpersonal and presentation skills

Ability to negotiate and persuade

Ability to work effectively under pressure and to agreed targets and standards without close supervision

Ability to think logically and outside the box, looking for alternative solutions

Able to work with people at all levels and gain agreement to change

Some knowledge of Housing processes and legislation desirable

Knowledge of Cx Housing Management system or other Housing Management system desirable

Knowledge of business process reengineering/customer journey mapping desirable

Resilient in approach

Positive about the use of technology to improve business practices

Highly customer focused

Committed and motivated to achieve and deliver service excellence

Motivation to drive through change

Positive attitude to equality, diversity and inclusion

HOW TO APPLY

Once you've applied for this role through this site you will be required to complete an online application form and the details will be emailed over separately. Please keep an eye out for our email.

JOB REF: AWDO-C6326

Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Poole, Dorset. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online operates as an employment agency

awd online | http://www.awdo.co.uk