Application Support Engineer

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Application Support Engineer

London / Remote

£30,000 to £50,000 DOE + Package

Excellent opportunity for a 3rd Line Support Engineer with experience working for a Software as a Service (SaaS) company to join an exciting, innovative, and rapidly expanding start-up where you can develop your skills, progress your career, and play a big part in the future of the company.

This tech start-up is in a financially strong position having successfully gone through several stages of funding and are on-boarding new clients every week. Through growth they are looking for a confident, customer facing technical support engineer with software skills to join their busy team.

In this role you be customer facing, dealing with a range of inbound customer requests for technical assistance as you focus on troubleshooting, discovery and deep dives into logs, databases, and back-end systems. There will be potential for you to progress in this role into developer, or more customer facing product manager positions. This position offers flexible and remote working; however, you could also work from the office in London if preferred.

The ideal candidate will have previous experience in 3rd Line Support or Technical Support Engineer roles working for a Software company or SaaS. An exposure to functional programming as well as SQL, Jira/Clickup skills would also be required.

This is a fantastic opportunity to join a growing start-up in a varied and interesting role where you can help shape the future of the business.

The role:

*Responding to customer requests for technical assistance

*Focusing on troubleshooting, discovery & deep dives into logs, databases & back-end systems

*Plenty of progression and training opportunities available

The person:

*Experience as in a Software Support Engineer / Application Support Engineer role

*Experience working for a software company or Software as a Service (SaaS) business beneficial

*Exposure to functional programming

*Clickup or Jira skills as well as SQL