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Platform Support Engineer

Premium Job From Sky
Recruiter: Sky
Listed on: 22nd April
Location: Isleworth, London
Salary Notes: Competitive
Type: Permanent
Start Date: ASAP

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Platform Support Engineer, you will provide high quality proactive maintenance and reactive support for the Direct-To-Home broadcast video systems on which Sky's business depends. As part of Platform Systems Support, your role is at the cutting edge of the convergence between traditional broadcast and IT cultures - Platform Systems Manager"

What you'll do:

- Responsible for providing support services to other teams within CT&I and the teams in Broadcast Operations, Sky News, Sky Sports, Creative Services and CIS and any other department engaged in the creation of Broadcast Content to our customers. - 24/7 maintenance and support to ensure industry leading levels of availability for a diverse range of end to end broadcast systems - Maintain an ongoing communication with CT&I Technical Operations staff - To work closely with change owners and operations teams to ensure changes are implemented accurately without service affecting incident and are detailed to supportable standards. - Conduct in-depth root cause analysis and fault finding at the earliest possible opportunity. - Provide technical advice, mentorship and expertise on Sky systems to internal user groups and project staff. - On call out of hours support - Representation of department at Broadcast partner incident meetings.

What you'll bring:

- For this role in particular the candidate will be knowledgeable in the application of various relevant techniques and technologies involved in MPEG Compression systems including Encoding, Transcoding and Storage of material for use within a Broadcast facility, Enterprise level servers and operating systems (Linux) - Considerable experience in a Technical Support role. - Good understanding of IT and Networking to understand basic network issues; - Solid understanding of MPEG/DVB standards; - Understand the application of ETSI standard ETR101-290 towards MPEG/DVB streams using an appropriate analyser; - Experience with Encoding and Compression Systems (MPEG2, MPEG4, HEVC) - Experience with DVB-SI - Has a sound understanding of Red Hat Linux

Content Technology & Innovation, we use the latest tech to create, process and distribute the best entertainment. We are a unique blend of talent covering both engineering and operations with more than 2500 people across Europe. We connect our customers to more of what they love all day, every day. You'll be joining a proactive, forward-thinking, and collaborative team setting the standard for excellent innovation.

The rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: - Sky Q, for the TV you love all in one place - A generous pension package - Private healthcare - Discounted mobile and broadband

Where you'll work:


Our Osterley campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. There's also plenty of parking, bike shelters and showers. On campus you'll find six subsidised restaurants and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Contact Name: Dean Simon
Reference: TJ/8480/55931_1619106830
Job ID: 2923434

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