CRM (Customer Relationship Management) Analysis Manager

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Change your career, change lives

 The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The Data and Student Analytics team (D&SA) are spearheading a transformation of the university's data analytics capability. Our aim is to support our key stakeholders in the university by enabling evidence driven decision making through data and analytics.

 The role

The CRM Analysis Manager role sits within the CRM team within D&SA, the CRM team provides specific support to the university's Marketing and Communications function. The role holder will manage a small team of analysts with the responsibility for implementing the marketing communications plans through accurate and timely selections. The team are also expected to provide MI dashboards for performance reporting, agree with our Marketing and Communications colleagues on test and learn strategies to evaluate performance, and to undertake analysis aimed at making recommendations to improve the effectiveness of the communications.

Skills and experience

 Do you have good team management skills - can you provide leadership and motivation for a small technical team to get the best out of each individual and the team as a whole?

Do you have experience of communication selections management, preferably within a marketing context?

Do you understand the power of data analysis, with the technical skills to identify key analysis and insight, and the communication skills to convince a non-technical audience?

Do you have good programming skills, preferably in a SAS or SQL environment?

If the answer to these questions is yes - we want to hear from you!

The full summary of duties and skills required for the role can be found within the Job Description.

What you get in return

We offer a great range of benefits that support our employees and their families for the long term.?Benefits include?an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

How to apply

Unless otherwise stated in the advert, all applications are completed online via the OU Job's page, click Apply Now.

We do not accept applications from third party sites.

Closing date:  11 May 2021 - midday

We value diversity and we recognise that different people bring different perspectives, ideas, knowledge and culture, and that this difference brings great strength.

Applications from candidates with protected characteristics are welcomed.