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Infrastructure Engineer - Wintel

Premium Job From Northgate Public Services
Recruiter: Northgate Public Services
Listed on: 21st April
Location: Bracknell
Salary Notes: Competitive
Type: Permanent
Start Date: ASAP

Here at NPS we have a simple set of values that sets out who we are as a company. We are:

Intelligent - we make the right choices
Involved - our enthusiasm creates energy
Innovative - we always ask what's next 

Our business is all about making lives safer, healthier, better managed and mobile

Our software underpins critical police, health, housing and local government services, ensuring delivery of the right data at the right time to protect and improve people's lives.

We're as committed to the positive social outcomes of our customers' services as they are, which means we put people first. In the interfaces and systems we design, and the software support and development service we provide.

Our story

Across the world, billions of people every day rely on the services and benefits provided by their police, health services, housing and local government. Their home, welfare, wellbeing and security often depend on them.

We create and manage the software that connects people with these services. We design smart interfaces and data processes to ensure services are easy to use, always on, relevant, accurate and trusted.

Using internet, mobile and AI technology, we are designing new tools that maximise the positive experience people have of critical services, and helping to make sure they are safer, healthier, better managed, and able to organise their life on the go.

Working closely with our customers - the service providers - we define people's needs today and in the future - and work intelligently to continuously improve our software products and data management.

Our software underpins the performance of our customers as they serve their customers. Our constant focus is making sure our software is stable, efficient, cost efficient and secure.

We're proud of the role we play, improving people's lives through dependable critical services. With a growing number of customers globally, we're going to make a difference to millions of people more.

Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.  We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide - this brings in new opportunities without limits for growth and innovation.

Job Description

The role can be based within our Hemel Hempstead or Bracknell office.

Job Summary

The role is to provide high quality Infrastructure support to a large multi-client community as part of a customer focused support team.

The Infrastructure engineer will be required to support and specialise in MS Windows server with a good understanding of Unix/Linux/Ubuntu technologies. The Infrastructure Engineer will be responsible as part of a team for ensuring the effective operation and availability of the supported infrastructure for both external and Internal customers.  

Working within the ITIL process guidelines the team is responsible for the support of incidents, service requests, changes, events and capacity issues as well as reducing the number of Incidents logged  though proactive problem management and Root Cause Analysis.  

The successful candidate will be expected to deal with support calls and implement technical change/project work for our clients in an efficient and timely manner working to all contracted SLAs and OLAs.


  • Ensuring all support calls are dealt with within the SLA timescales
  • Using specialist technical skills to proactively manage all elements of the supported Infrastructure ensuring high levels of service availability
  • Enforcing Proactive Problem management to drive down numbers of fault Incidents raised 
  • Ensuring that all change/project work is delivered on time and to budget
  • Proactive monitoring of Servers, Key systems and Network
  • Proactive maintenance of systems, installing patches, upgrades etc
  • Carrying out all backups and log checking
  • Strategic planning of IT infrastructure
  • Capacity and Availability planning and reporting on IT infrastructure
  • Providing customers with high level technical consultancy
  • Project planning
  • Specialising in the installation, configuration and support of Windows Servers and back office applications
  • Designing and implementing storage solutions including managing day to day storage activities
  • Ensure compliance with all documented procedures
  • Creating and updating knowledge to ensure all work instructions and fixes are documented
  • Be able to work 7.5 flexible working hours, between the hours of 7am-7pm Monday to Friday
  • On-call support as part of an on-call rota
  • Travel and work at other Northgate Public Services locations and client sites across the UK as required



  • Windows Server 2012/2016, including ISA and AD, clustering and network load balancing
  • VMware vCenter & vSphere, including vCenter Operations, Capacity IQ and Site Recovery Manager
  • Understanding of UNIX & Linux operating systems and versions including but not limited to RHEL, CentOS, Solaris & Ubuntu
  • SAN implementation administration and capacity management, covering HP Enterprise Virtual Arrays or NetApp
  • Installation, configuration and support of Hyper-V
  • Symantec Anti-Virus
  • Thorough knowledge of MS Back Office products including Exchange
  • Thorough knowledge of Backup solutions, from local to Enterprise level
  • Thorough knowledge of large network environments, LAN/WAN technologies and TCP/IP
  • Clustering technologies
  • Strong interpersonal/team skills
  • An adaptable attitude, wanting to provide excellent customer service
  • Self-motivation
  • Excellent communication and client facing/customer service skills
  • Security Clearance - equivalent to MOD SC
  • Full, current driving licence
  • Desirable
  • NetCool, PRTG, SNMPc and BMC tool-set
  • JetNexus  NLB Solution
  • ITIL foundation Level qualification
  • Experience with Cisco and 3Com network equipment
  • Internet technologies, Email, firewall, web access etc.
  • Previous working experience within large scale Data Centre environments
  • NPPV Security Clearance


  • Microsoft MCSE or equivalent professional qualification

Additional Information

Employees of Northgate Public Services are entitled to the following Company funded benefits:

  • Single Private Medical Cover (with the option to select family cover at an additional cost)
  • 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
  • 4 x basic salary life assurance cover
  • A Group Pension Plan with fantastic employer contributions
  • A selection of tax efficient flexible benefits to suit your individual needs
  • The role offers a competitive salary.


Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.

Contact Name: Northgate Public Services
Reference: TJ/6515/4282
Job ID: 2922919

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