Network Engineer

This job has now expired please search on the home page to find live IT Jobs.

Here at NPS we have a simple set of values that sets out who we are as a company. We are:

Intelligent - we make the right choices
Involved - our enthusiasm creates energy
Innovative - we always ask what's next Our business is all about making lives safer, healthier, better managed and mobile Our software underpins critical police, health, housing  and local government services, ensuring delivery of the right data at the right time to protect and improve people's lives.
We're as committed to the positive social outcomes of our customers' services as they are, which means we put people first. In the interfaces and systems we design, and the software support and development service we provide. Our story Across the world, billions of people every day rely on the services and benefits provided by their police, health services, housing and local government. Their home, welfare, wellbeing and security often depend on them.
We create and manage the software that connects people with these services. We design smart interfaces and data processes to ensure services are easy to use, always on, relevant, accurate and trusted. Using internet, mobile and AI technology, we are designing new tools that maximise the positive experience people have of critical services, and helping to make sure they are safer, healthier, better managed, and able to organise their life on the go.
Working closely with our customers - the service providers - we define people's needs today and in the future - and work intelligently to continuously improve our software products and data management. Our software underpins the performance of our customers as they serve their customers. Our constant focus is making sure our software is stable, efficient, cost efficient and secure. We're proud of the role we play, improving people's lives through dependable critical services. With a growing number of customers globally, we're going to make a difference to millions of people more. Based in the UK but working around the world, our 2,000 employees help improve the services that matter most. We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide - this brings in new opportunities without limits for growth and innovation. Job Description To work as part of a team responsible for providing a high quality, proactive support and management service to a large multi-client community as part of a customer focused support team. Working to contract SLAs and delivering best in class services to our customers.   The CST Network Team has the responsibility for ensuring the effective operation and availability of the Network infrastructure for internal and external customer networks, located on site at customer premises, within the Corporate Data Centre and Server rooms as well as NPS office locations. Working within the ITIL process guidelines, the team is responsible for: Incident resolution ensuring that user service is restored as quickly as possible Infrastructure capacity management, monitoring and reporting Reducing the number of Incidents logged though proactive problem management. Implementation of change/project work on the supported infrastructure To deal with support calls and implement technical change/project work for our clients in an efficient and timely manner. To proactively manage the complete IT systems infrastructure including the Network, Web Access, VPNs and firewalls.
RESPONSIBILITIES AND DUTIES: Liaising closely with other team members and Service Desk to ensure that all Incidents are dealt with within contracted SLA timescales Ensuring that all change/project work is delivered on time and to budget Specialising in configuration and support of network infrastructure. Using technical skills to resolve faults with all elements of the supported Infrastructure and provide customers with high level technical consultancy Proactive Problem management to drive down numbers of Incidents raised   Produce and present reports and statistics on system capacity and performance Responsible for ensuring the timely restoration of service Responsible for ensuring the proactive monitoring and maintenance of systems, installing patches, upgrades etc. Responsible for ensuring that all backups, and log checking are completed Strategic capacity planning of Network infrastructure Monitor procedures, review and update as necessary. Identify and produce new procedures as appropriate Be able to work 7.5 flexible working hours, 8-6 Be part of the "on call" rota on a 24x7 basis and working out of hours when required Get involved in any other business activities as required Work at other Northgate locations and client sites if required Qualifications PERSONAL QUALITIES, SKILLS AND EXPERIENCE: Essential Strong interpersonal/team skills An adaptable attitude with a desire to drive our customer forward in a fast changing IT environment Self-motivation Excellent communication and client facing/customer service skills Relevant experience in a large network environment Understanding of network routing protocols. Previous experience working with Cisco & Palo Alto technologies Full, current driving licence Able to obtain relevant security clearances Desirables Experience with the following network technologies Pulse Secure Traffic Managers GemAlto / Thales Encryptors Network Automation Knowledge of network monitoring and backup tools Awareness of recognised security practices and standards Additional Information Employees of Northgate Public Services are entitled to the following Company funded benefits: Single Private Medical Cover (with the option to select family cover at an additional cost) 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days 4 x basic salary life assurance cover A Group Pension Plan with fantastic employer contributions A selection of tax efficient flexible benefits to suit your individual needs The role offers a competitive salary. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required. Must hold or be able to obtain NPPV3 & SC security clearances. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.

Free CV Review

Google Chrome

Opera

Mozilla Firefox