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Service Desk Analyst

Premium Job From Bowerford Associates
Recruiter: Bowerford Associates
Listed on: 20th April
Location: Glasgow
Salary/Rate: £200 - £250
Type: Contract
Start Date: 10/05/2021

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We are currently seeking an experienced Service Desk Analyst for an initial 2-month contract assignment which will be inside IR35. The role is office-based, its not remote or home-working, you will need to attend client site daily which is located in Glasgow.

The assignment is to support the migration of 60 users from one domain to another, this will include;

  • Building laptops from a standard process from our clients Glasgow office.
  • Configure user profiles remotely.
  • Supporting transfer of data from old to new laptops remotely.
  • Arrange logistics of sending new and collection of old kit via courier,
  • Keep asset management updated with the change of equipment
  • Support adhoc support issues on Windows 10 machinesVPN remotely.
  • Depending on progress, potentially upgrade mobile phones remotely.
  • The role integrates closely with the operations functions, focusing on high quality systems management, operational performance and sustainability.

About You

You will be a strong communicator with varied experience in a service and support role. The role requires someone that will be able to quickly pick up the task of migrating users to the new domain, following documentation and providing timely feedback to the project team on progress. There will be times when you will be working alone but need to be able to escalate matters if blockers are found in the process.

You require experience in the following key areas;

  • Windows 10
  • Microsoft Office 365
  • Active Directory
  • Application support
  • ITSM tools
  • ITIL practices

This is a 2-month contract assignment which is inside IR35 - our client would also consider hiring someone on a fixed-term basis with the associated benefits you get working this way (the pro-rata salary on a fixed-term basis would be circa £30k).

Please forward me your CV and I will call you to discuss the role in more detail.

KEYWORDS Windows 10, Office 365, Active Directory, ITSM, ITIL, Service Desk Analyst, User Migration

Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Bowerford Associates Ltd is acting as an Employment Business in relation to this vacancy.