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1st Line IT / Software Support Analyst - Award-Winning Tech

Premium Job From Recruitment Revolution
Recruiter: Recruitment Revolution
Listed on: 20th April
Salary/Rate: £23,000 - £23,000
Type: Permanent

An excellent opportunity for a junior-level IT Support candidate looking to join an Award-Winning provider of software that helps businesses manage their vending and coffee machines. Our clever tech tracks stock, automates ordering, service management and provides real-time reporting and analytics. Suffice to say we are the leaders in vending management & intelligence.

Role Info:

1st Line IT / Software Support Analyst - Award-Winning Tech
Sheffield S8
Tech Skills: Microsoft Applications / Services, Android

Your Journey:

You'll start by initially providing excellent 1st line technical support for customers before developing and progressing to 2nd support and contributing to the technical delivery of our software solutions to the vending industry.

What You'll be Doing:

+ Effectively responding to first-line support queries from customers using the company's software via phone call and email.
+ Providing an accurate, efficient and customer-focused response.
+ Must be able to deliver excellent verbal communication and always help to find a resolution.
+ Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved.
+ Assisting with software testing as required, prior to the release of new software versions.
+ Assisting the companies Software Migration Team in the implementation of the software for new customers.
+ Provide software support across a range of platforms including Windows Desktop, SQL and Android.

About You:

+ Experience of working in a customer-facing IT office environment or software support role
+ Proven ability to proactively address customer concerns and exceed expectations
+ Passion for real-time problem solving and troubleshooting complex problems
+ Strong written and verbal communication skills
+ Ability to communicate effectively with technical and non-technical users
+ Analytical thinking and attention to detail
+ Experience in working to deadlines and prioritizing competing workloads.
+ Proficient in the use of Microsoft Applications, Services and Android
+ Ability to work independently and as part of a team.
+ Demonstrable planning and organisational skills
+ Willingness to conduct ad-hoc or exploratory testing
+ Self-motivated and able to learn/resolve new software and business processes in a prompt manner
+ Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry

Desirable Skills:

+ Technical exposure of Microsoft SQL Server
+ Experience of working within the Vending or Beverage Industry
+ Educated to A-Level standard or equivalent, English, Maths or IT

Your Background / Previous Roles May Include:
1st Line Support, Microsoft Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


Contact Name: Team RR
Reference: TJ/8207/14510
Job ID: 2922214

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