SaaS Technical Support Engineer
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Technical Support Engineer (SaaS)
City of London
£35,000 to £45,000 + Package
Excellent opportunity for a 3rd Line Support Engineer with experience working for a Software as a Service (SaaS) company to join an exciting, innovative, and rapidly expanding start-up where you can develop your skills, progress your career, and play a big part in the future of the company.
This tech start-up is in a financially strong position having successfully gone through several stages of funding and are on-boarding new clients every week. Through growth they are looking for a confident, customer facing technical support engineer to join their busy team.
In this role you be customer facing, dealing with a range of inbound customer requests for technical assistance as you focus on troubleshooting, discovery and deep dives into logs, databases, and back-end systems. There will be potential for you to progress in this role into developer, or more customer facing product manager positions. This position offers flexible and remote working; however, they would prefer someone who could be on site 2 or 3 days a week post COVID.
The ideal candidate will have previous experience in 3rd Line Support or Technical Support Engineer roles. Experience working for a Software company or SaaS is highly beneficial. An exposure to functional programming as well as SQL, Jira/Clickup skills would also be required.
This is a fantastic opportunity to join a growing start-up in a varied and interesting role where you can help shape the future of the business.
The role:
*Responding to customer requests for technical assistance
*Focusing on troubleshooting, discovery & deep dives into logs, databases & back-end systems
*Flexible working but would prefer someone who can be on site 2 or 3 days a week post COVID
*Plenty of progression and training opportunities available
The person:
*Experience as a 3rd Line Support Engineer / Technical Support Engineer
*Experience working for a software company or Software as a Service (SaaS) business beneficial
*Exposure to functional programming
*Clickup or Jira skills as well as SQL
