Problem Management Analyst

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Problem Management Analyst

Global Consultancy

Inverness, Scottish Highlands

Salary £22-27k plus good benefits package

As a tier 1 preferred supplier to one of the world's leading consultancies we have be asked to assist with the search and selection of a Problem Management Analyst whose role will be to oversee the root cause analysis process within the ITIL framework, with a focus on preventing repeat major outages. Applying a standard root cause analysis methodology, identifying known errors, and corrective actions.

Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

Responsibilities include:

*Assigns problem investigations to proper resolver teams

*Ensuring that problems are identified, recorded, and tracked to resolution

*Ensuring that the information entered in the problem investigations and known errors are accurate and complete

*Monitoring progress of Problems assigned to resolvers and escalate as needed

*Preparing the trend analysis of incidents and monitoring data

*Ensuring business impact analysis of Problems is accurate

Key skills (not all essential):

*Ability of managing virtual teams to deliver Problem Management process and working cross functionally.

*Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.

*Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts.

*Understanding of cross systems interrelations in context of the global business process.

*Understanding of Service Management Framework.

*ITIL Foundation ideally

Role may suit: Problem / Incident Management SME, ITSM

Candidates must be willing to undergo SC Clearance.

We are keen to build strong relationships with IT consultants based on providing a transparent and supportive service. Now in our 18th year we pay promptly and are a stable contracting partner in good financial health. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906). We never send your CV without your email authorisation.

Deerfoot is acting as an Employment Business in relation to this vacancy