Technical Support Engineer / Second Line / SQL / MySQL / Linux
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Second Line Technical Support Engineer for a bespoke Apache / Tomcat web application running in a dedicated Linux environment. You must have Linux administration experience, with excellent communication skills. As a successful applicant will be joining a busy Department with a well-established and innovative Software Development Company based in Chippenham, Wiltshire.
SALARY: £27,000 - £38,000 per annum + Benefits (includes 30 Days Annual Leave plus 8 Bank Holidays)
LOCATION: Chippenham, Wiltshire
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Second Line Technical Support Engineer who has Linux administration experience. SQL/data analysis (MySQL & MariaDB) experience essential.
As the a Second Line Technical Support Engineer, you will need to be methodical, organised, have good analytical skills and be customer focussed, with a high attention to detail.
The role is varied, and you will have the opportunity to work closely with the Configuration and Implementation Departments, plus liaison with the Development function regarding application bug fixes and enhancement testing.
The Company encourage career development and aim to maintain a good work/life balance with 30 days holiday per year + 8 bank holidays.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties and responsibilities as a Second Line Technical Support Engineer will include:
Core responsibilities:
Second tier support for a bespoke Apache / Tomcat web application running in a dedicated Linux environment
Triage, actioning and root cause analysis of incidents and requests
Creation and maintenance of SQL reports, data loads
Creating and maintaining tickets (client & internal)
Liaison with Configuration and Implementation functions
Maintenance of documentation (Wiki)
Secondary responsibilities:
Liaison with Development function regarding application bug fix and enhancement testing
Environment setup, ongoing configuration and maintenance
Continuous improvement
Windows / Windows domain experience - nice to have skill set
CANDIDATE REQUIREMENTS
As a Second Line Technical Support Engineer you will have the following skills, experience and attributes:
Customer focused
Product knowledge - will be trained in house on a single product
SQL / data analysis - strong (MySQL)
Linux administration - essential
ITIL - basic awareness would be beneficial
IT literate - competency with desktop and mobile applications including browsers, mobiles, tablets, Microsoft Office
Rudimentary knowledge of shell scripts in order to automate tasks with willingness to learn
A willingness to lean and embrace the product functionality
Methodical/organised
Analytical
High attention to detail
Sees a task through to completion
Able to multi task in a small dynamic environment
Takes ownership / self-motivated
Team player
Finance / corporate card experience - nice to have
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P6288
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