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Technical Support Engineer / Second Line / SQL / MySQL / Linux

Premium Job From AWD Recruitment
Recruiter: AWD Recruitment
Listed on: 15th April
Location: Chippenham, Wiltshire
Salary/Rate: £27,000 - £38,000
Salary Notes: + Benefits
Type: Permanent

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Second Line Technical Support Engineer for a bespoke Apache / Tomcat web application running in a dedicated Linux environment. You must have Linux administration experience, with excellent communication skills. As a successful applicant will be joining a busy Department with a well-established and innovative Software Development Company based in Chippenham, Wiltshire.

SALARY: £27,000 - £38,000 per annum + Benefits (includes 30 Days Annual Leave plus 8 Bank Holidays)

LOCATION: Chippenham, Wiltshire         

JOB TYPE: Full-Time, Permanent



We have a fantastic new job opportunity for a Second Line Technical Support Engineer who has Linux administration experience. SQL/data analysis (MySQL & MariaDB) experience essential.

As the a Second Line Technical Support Engineer, you will need to be methodical, organised, have good analytical skills and be customer focussed, with a high attention to detail.

The role is varied, and you will have the opportunity to work closely with the Configuration and Implementation Departments, plus liaison with the Development function regarding application bug fixes and enhancement testing.

The Company encourage career development and aim to maintain a good work/life balance with 30 days holiday per year + 8 bank holidays.



If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.



Your duties and responsibilities as a Second Line Technical Support Engineer will include:

Core responsibilities:

  • Second tier support for a bespoke Apache / Tomcat web application running in a dedicated Linux environment
  • Triage, actioning and root cause analysis of incidents and requests
  • Creation and maintenance of SQL reports, data loads
  • Creating and maintaining tickets (client & internal)
  • Liaison with Configuration and Implementation functions
  • Maintenance of documentation (Wiki)

Secondary responsibilities:

  • Liaison with Development function regarding application bug fix and enhancement testing
  • Environment setup, ongoing configuration and maintenance
  • Continuous improvement
  • Windows / Windows domain experience - nice to have skill set



As a Second Line Technical Support Engineer you will have the following skills, experience and attributes:

  • Customer focused
  • Product knowledge - will be trained in house on a single product
  • SQL / data analysis - strong (MySQL)
  • Linux administration - essential
  • ITIL - basic awareness would be beneficial
  • IT literate - competency with desktop and mobile applications including browsers, mobiles, tablets, Microsoft Office
  • Rudimentary knowledge of shell scripts in order to automate tasks with willingness to learn
  • A willingness to lean and embrace the product functionality
  • Methodical/organised
  • Analytical
  • High attention to detail
  • Sees a task through to completion
  • Able to multi task in a small dynamic environment
  • Takes ownership / self-motivated
  • Team player
  • Finance / corporate card experience - nice to have



To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.


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