Graduate IT Support Engineer

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ABOUT THEM:

They are eloquent IT geeks which means they really know their stuff, but they are used to working with all levels of technical understanding. Their combination of technical expertise and their obsession with service excellence sets them apart. They have a diverse and energetic team of passionate and talented people and they are looking for a Graduate IT Support Engineer to join them at a key point of planned growth.

ABOUT YOU:

You are a self-starter with a real passion for learning and want to be part of a great team. You're a geek at heart and love to play around with the latest technologies. You get a buzz from solving problems in a busy environment and you understand the importance of excellent client service, which means you can also give simple explanations without using IT jargon. You believe that the world can be a better place through the effective use of IT and want to help make that happen.

THE ROLE:

In this this hybrid role, you will provide remote technical support, as part of a team, for all clients, working from home and some days in the office (subject to Government's guideline). You will demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop an appreciation for the various client requirements. Their Training Programme in place ensures you are developing core skills for your future career in IT support and spans both company-funded external training as well as in-role experience objectives. They also carry out regular performance reviews, providing a regular opportunity for two-way feedback.

ESSENTIAL SKILLS/EXPERIENCE:

- A solid academic background in IT/Computer related, Physics, Maths or Engineering discipline, possibly combined with Business

- 6-18 months' industry experience (work placement or post-graduation)

- Basic understanding of the following: hardware and peripherals including PCs, laptops and printers, Microsoft Office, Microsoft Server, Networking including LAN, WAN, firewalls and routers, Applications/software, Citrix

- Great interpersonal skills and an excellent telephone manner

- A methodical approach to problem solving

- An ability to engage professionally and deliver an exceptional client experience at all times

- An ability to work under pressure and respond to tight deadlines whilst prioritising workload

- Personal accountability for on-time deliverables and delighting clients

- Demonstration of tenacity and character, i.e. via the Duke of Edinburgh Award

- A client centric attitude and a continual focus on end user experience

DESIRABLE:

- IT qualifications and certifications

BENEFITS:

- Competitive starting salary

- Shift allowance and paid overtime