IT Service Desk Manager


Premium Job From Connected IT

Recruiter

Connected IT

Listed on

14th April 2021

Location

Leeds

Salary/Rate

£35000 - £50000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

An excellent opportunity has arisen for an IT Service Desk Manager to join a highly successful Leeds-based organisation. This is a fantastic opportunity for an IT Helpdesk / Service Desk Manager to join a rapidly expanding business and a growing department. The existing team consists of circa 15 highly technical engineers (2nd/3rd line) with plans to expand the team further. The role has a focus on service delivery, improvement and people mentoring/management, however a good understanding of relevant infrastructure/networking technologies would be highly beneficialAbout the role:You will work in a Service Desk Manager role taking responsibility for the technical support operations, ensuring SLAs are achieved and that the wider business departments and external users are fully supported.The successful candidate should ideally have the following skills/experience (not all essential):Although this is not technically a hands on role, a background/understanding of general IT/infrastructure/networking is required and the successful candidate will likely have progressed through the ranks from being an engineer Experience in a management / leadership role covering an IT service desk / helpdesk. Demonstrable experience of service delivery / improvement, ideally to have an understanding of ITIL Excellent relationship management skillsEnsuring SLA's are met and escalated issues are resolvedYou will require excellent organisation and managerial skills and able to work in and manage a fast paced, varied IT service desk. In return you will receive a generous basic salary, excellent benefits and ongoing personal/professional development opportunities within an expanding and well regarded organisation.To apply, submit your CV, by clicking the 'Apply Now' button.

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