IT Support Technician

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An experienced 2nd Line IT Support Technician is required to join the Support Team at this growing managed service provider, serving many business customers in the West Midlands.

You should have at least one year of experience in a similar role. There are excellent opportunities for progression for someone who has the potential to develop.

Technical Skills Required

- Excellent Problem Solving and troubleshooting skills

- Excellent understanding Windows Operating Systems and experience of supporting them.

- Good networking skills and understanding of TCP/IP, router configuration, DHCP, DNS etc.

- Good understanding of cloud technologies; Office 365 in particular.

- Good Windows Server Administration skills.

- Good knowledge of Security requirements and best practices.

This role involves the following:

- Troubleshooting customer IT issues remotely and on-site

- Server back-up checks and proactive maintenance

- System configuration and repair

- User access and security administration

- Providing a high level of customer service

- Maintaining accurate records and documentation

- Prioritising workload and working well under pressure

- Following, maintaining, and enhancing standard operating procedures

The role will require occasional travel to customers sites, so you must hold a current driving licence, and have your own properly insured vehicle.

If you're the kind of person who loves to provide excellent customer service, who is a team player, who is organised, and pays attention to detail, you could be a good fit for this role. The company is fast-paced and growing, so you'll need to be oriented towards personal growth and continuous improvement too.

The role requires a quick learner who can retain technical knowledge. Good logical reasoning and problem-solving skills are essential. Good written and verbal communication skills are necessary. You'll be in the habit of planning, working methodically, and following established processes when required, but thinking for yourself when the situation requires it. You'll also be in the practice of documenting your work as you go.

Does this sound like you?

In return they are offering:

- Challenging work

- Ongoing training and opportunities for career development

- A competitive salary

- Private health insurance

- An excellent working environment

- Mobile phone and mileage allowance

Keywords: IT Support Technician, IT Support Engineer, IT Technical Support, Managed Service Provider, Service Desk