|Listed on:||9th April|
|Location:||Reading / Home based|
|Salary Notes:||Competitive base + benefits|
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Technical / Product Support Manager to lead technical support for customers & partners across international geographies. Manage the global tech support team. Build a world class function. Application support tools Zendesk, Remedy. Solid experience of developing support models in a software product led environment. .Net, M365 SharePoint or ECM / EFSS / Modern Content Services.
Proventeq is a Microsoft Gold Partner and a Microsoft Preferred Partner for Content Services; content migration and digital workplace solutions. With offices in the UK, US, UAE and India, our client is uniquely positioned to be able to develop and deploy best-in-class capabilities for their international enterprise customers, across several sectors. Proventeq's flagship product "Migration Accelerator" will be joined by a new product line, Content Insights and Intelligent Migration using AI/Machine Learning. Proventeq will also assist with the launch of Project Cortex, Microsoft's new AI powered service that builds a knowledge network in 365.
2021 is seeing increased opportunity for international business growth. We seek an experienced Technical / Product Support Manager to manage the technical Support engineers and provide a strong focus on customer support. The role encompasses providing exceptional technical support to customers and partners internationally, with a focus on customers in North America and Europe. You'll have solid experience in a Software product led environment, preferably Microsoft SharePoint or ECM/ EFSS/Modern Content Services landscape, with an absolute commitment to customer service and process improvement. You'll have to work varied hours to support the team and customers across locations.
Reporting at Director level, as the Technical / Product Support Manager you will;
You'll need, along with a degree level education;
Softer skills will include strong interpersonal and communication skills; the ability to spearhead developments in this space across the geographies, an enthusiastic, collaborative, resourceful, methodical and can do approach. A strong customer focus is a must with excellent prioritisation and personal organisation skills and the ability to gain support, manage and influence expectations.
The office base will be Reading, however currently you will need to be able to work from home.
To find out more about this great opportunity, please send your CV and reasons for applying to Rushworths.