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Order to Cash (O2C) Officer

Premium Job From IHS Towers
Recruiter: IHS Towers
Listed on: 9th April
Location: Dubai
Salary Notes: Competitive + Benefits
Type: Permanent
Start Date: ASAP

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Order to Cash (O2C) Officer


Hours: Monday-Friday, 11:30am-8:30pm

About IHS Towers

Founded in 2001 by the trio of Sam Darwish, William Saad and Mohamad Darwish, along with a strong team of telecoms sector engineers, IHS is one of the largest independent owners, operators and developers of shared telecommunications infrastructure in the world by tower count, with more than 29,514 towers across nine markets. IHS continues to grow and develop its existing positions and offerings in Brazil, Cameroon, Colombia, Côte d'Ivoire, Kuwait, Nigeria, Peru, Rwanda and Zambia.

The role

IHS Towers is seeking an Order to Cash (O2C) Officer to join our growing team in Dubai. You will support O2C process optimisation and best practice across IHS, perform O2C Accounting for the assigned entities and finalize applicable high-quality balance sheet reconciliations which can stand the test of audit.

Responsibilities include (but not limited to)

  • Support change, process standardization & continuous improvement mindset across IHS
  • Basic knowledge of O2C best practice & trends
  • Generate customer billing data and transmit to customers (Inc managed services revenue)
  • Investigate and resolve customer billing inquiries
  • Receive customer payments via bank transfer, apply cash remittances and finalize accounts receivable entries.
  • Credit control activities including analysing new and existing customers, credit worthiness and corresponding with delinquent accounts.
  • Manage delinquent accounts (incl. query resolution with internal parties)
  • Resolve customer queries
  • Credit notes to customers, reinstate or suspend accounts, produce credit reports
  • Process invoicing adjustments at month-end and customer reconciliations
  • Prepare accounts receivable reports
  • Deep understanding of the end-to-end O2C processes
  • Demonstrate competencies in financial accounting, analytical thinking and problem solving

Qualifications and Experience required

  • Minimum 3 years post graduate experience (essential)
  • Worked in Shared Services type environment (desirable)
  • Studying or interested in studying towards professional qualification (desirable)