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Members ICT Support Officer / IT Support Engineer

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Recruiter: BluetownOnline Ltd
Listed on: 8th April
Location: Redditch
Salary/Rate: £29557 - £33782
Type: Contract
Start Date: ASAP

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Job Title: Members ICT Support OfficerLocation: Bromsgrove and RedditchSalary: £29,557 to £33,782 per annum (FTE)Job type: Full time / Part Time (37 hours per week), Fixed Term Contract (24 months)Closing Date: 18th April 2021Interview dates: 26th April 2021Are you a focused and dynamic ICT Application Support Officer who thrives on change? Are you committed to the delivery of customer focused service improvement? If so, this is an exciting and challenging time for you to join them where you will have the opportunity to impact change and bring about improvements.An exciting opportunity has arisen in the Business Transformation Department for a dynamic and resourceful Members ICT Support Officer to support the delivery of ICT Services across the Councils.The Role:You will ensure that the technology is available and working correctly for Councillors, and that training is provided so that the best use of technology is maintained at all times. This will include visits to Councillors homes to ensure ICT facilities there are working correctly and give professional advice as to where they may be improved, if necessary. Should the technology fail you will provide advice and support to solve issues quickly and efficiently.Job Duties: Ensure the ICT services remain working correctly and fix any problems that do occur, promptlyEnsure ICT services and information are kept up to date and secureEnable business opportunities contained within new technologies to be realisedKey Requirements:Broad understanding of the complete area within Information, Communications and Technology. This includes Microsoft Teams, Microsoft Office, Windows Operating System, Home Broadband and Wireless Infrastructure, Cisco VPN configuration.Knowledge, understanding and 3 years' experience in delivering an ICT support service to Council Members.Proven ability in assisting with technical projects to agreed standards and within timescale and budgetDemonstrable knowledge of networking, and server technologiesThe post holder will have access to the PSN connected network. As such there is a Cabinet Office requirement to be validated to the Baseline Security Standard (BPSS). The BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information. This includes identity check, national and immigration status, employment history (3 years) and verification of criminal record (unspent convictions only). Therefore, a basic Scottish Disclosure is needed for this post.Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support will also be considered for this role.