Service Reporting Consultant

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Service Reporting Consultant x3

£24k - £30k base + generous benefits package

Inverness Scottish Highlands

Full Time / Permanent

Willing to undergo SC clearance

We are currently looking for a Service Reporting Consultant to join a leading, innovative and prestigious organisation. Our client offers excellence in career growth, professional development and a coveted personalised benefits package

You will contribute towards all necessary solution configuration required as a result of new account or service transition, including but not limited to:

* Understand and interpret reporting requirements in the context of the available technical solutions;

* Understand complex business requirements with the ability to articulate an appropriate technical solution;

* Contribute towards the production of high-level and detailed design documents;

* Provide L2 and L3 support for reporting solutions.

* Ensure continuous service improvement is a pivotal element of the service

* Monitor performance of the service and manage improvement implementation

Skills & Experience:

As someone with experience and expertise in Service Management you will have excellent influential and organizational skills, be an excellent communicator and have the ability work under pressure to tight deadlines. You will have the ability to build successful working relationships with business and service managers and be able to evidence the below requirements:

* Expertise in cross systems interrelations in context of the global business process

* Experience in IT, with emphasis on operational management

* Clear commitment to Service Management Framework

* Excellent documentation and report writing ability.

* Experience in Technical Service Centre or Customer Service Environment.

* The ability to use initiative, whilst working on their own with minimum supervision.

* Experience in the below technologies:

o ServiceNow

o MS applications (Specificaly Advanced in Excel)

o Visual Basic for Applications.

o General knowledge of desktop products, procurement and operational delivery of services.

This role may suit candidates, who hold the following job titles: servicenow admin, servicenow consultant, service reporting consultant

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.