Citrix Support Administrator (SME)


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

30th March 2021

Location

London

Salary/Rate

£400 - £450

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Citrix Support Administrator (SME)

Experis are currently recruiting for a Citrix Support Administrator (SME) for a central government client on a long-term contract basis. Role Specific Maintain and support Citrix infrastructuresProvide 3rd level support to Windows 10 and Windows 2012 R2/ Windows 2016 platformsExperience of maintaining and implementing Hyper-V and SCVMMMaintain and support Citrix Netscaler hardware appliancesMaintain and support Citrix StorefrontMaintain and support Citrix Provisioning Server Responsibilities Manage systems security in accordance with IS Security Standard (IS027001). Ensure all documentation is updatedResolve and manage escalated Citrix Support issuesWork closely with the Service Desk to ensure knowledge, experience and skills are shared to allow a higher call resolution by the Service Desk (first time fix)Manage ICT assets efficientlyTo manage the workflow and resources of the team to meet OLA/SLA's targets in line with guidance from the Service Delivery ManagerEnsure staff comply with all policies and procedures (including Security)Action Incidents and Requests in Service Desk Management ToolEnsure cost effective use of Information Systems resources, to include computer hardware, software, training facilities and staff time.Maintain systems security in accordance with the IS Security Policy and legislation, in particular the Data Protection Act and Copyright Acts.Maintain knowledge of new developments in information technologyAdhere to systems security in accordance with IS Security Project (IS027001). Ensure all documentation is updated.Assist in the management of support service contracts with external suppliersUphold the Agency's Equal Opportunities and Diversity Policies in liaising with colleagues and providing customer service; andEnsure Incidents and Service Requests are resolved within the agreed timescales as defined within the service level agreements (SLA).Liaise and attend meetings & other functions necessary to perform duties and aid business and organisational developmentAttend training, offsite seminar's and events to develop relevant knowledge and skillsEngage with other teams to ensure ongoing improvement of process and proceduresAdhere to IS standards and procedures and controls to ensure efficient operations and to support quality service delivery; this includes documentation, training, implementation and support. Qualifications and ExperienceCCA certified or higher on XenApp or XenDesktopWorking environment experience:XenAppXendesktopSCCM/Manage EngineWindows 10 and Server 2012 R2 - CurrentFamiliar with virtualisation platforms (Hyper-V/VMWare)Practical experience of medium size (and larger) client server environmentsAbility to troubleshoot 3rd line support issuesExperience of backup and change management processesFamiliar with a working knowledge of MS Office and VisioMaintain and support Wyse thin clientsKnowledge of Application packaging and provisioningKnowledge of OS imaging and captureKnowledge of SCCM /SCOM/Manage EngineKnowledge of backup and storage systemsKnowledge of server hardwareKnowledge of cloud technologies Azure/AWSKnowledge of Microsoft 365

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