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Projekt Manager - CX Management

Premium Job From Computer Futures
Recruiter: Computer Futures
Listed on: 30th March
Location: Ingelheim am Rhein
Type: Contract
Start Date: 01/04/2021

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Sehr geehrte Damen und Herren,

hiermit möchte ich Ihnen gerne eine Position in der Unterstützung als CX Management Projekmanagement (m/w/d)

Sofern Ihre Erwartungswerte die Anforderungen für diese Position überschreiten, würde es mich freuen, wenn Sie auch an Ihre Kollegen (m/w/d) denken, die hier eventuell Interesse haben könnten.

CV bitte in Englisch, sollte das Projekt wie für Sie gemacht sein.

Rahmendaten:

Start - 01.04.2021

Ende - 31.12.2021

Einsatzort - Remote 100% (Ingelhiem)

Aufgaben / Tasks:

Tasks:

Preparation and follow up for key meetings:

- Monthly CX country calls

° Facilitating global/local CX communication via Teams (countries channels) through responding to or facilitate questions and discussions in Regional Operating Unit (R)OPU Channel

° Preparing monthly country call [Inserting local updates on achievements, issues in roadmap]

° Conducting monthly country call [Scheduling call with local CX lead + their team, country liaison, and Regional Business Manager (RBM); Tracking open action items; Updating roadmap incl. risks and achievements; Consulting on context and trap action for improvement]

° Recording/updating action items

- CX priorities identification and roadmaps sign off

° Updating date and prioritization type in CX Navigator planning overview

° Preparing templates & guidance for conducting the workshop session, which will be checked and approved by BI

° Conducting sessions, facilitating exchange and creating Session outcome summary with actions

° Capturing action item and adding each action item to Planner in CX Transformation Team in the respective (R)OPU action item bucket

° Processing roadmap development and sign-off [Independent consulting on how to use Excel roadmap template; Providing link to sign-off deck; Professional consulting on process to roadmap sign-off; Using next country call as sign-off meeting between local and global; Conducting consolidated RBM roadmap sign-offs: one for Europe and Canada (EUCAN), one for Asia Latin America Middle East and Africa (ALAMEA) regions]

- Providing inputs / preparing key meetings: global CX/IT steerco, GBS alignment

° Professional consulting on content in weekly status meeting (Global CX Team Meeting) & preparing required slides [Content: Cross-(R)OPU risks slide from monthly report; Community KPIs (Analytics Section), Governance KPIs (based on country call and onboarding processes) incl. action item governance, consolidated comments from Local implementation KPIs (Veeva)]

° Sharing monthly CX report with SteerCo

° Consolidating list of topics that relate to Global Business Solutions(GBS) from country call insights and create the Next agenda suggestion based on meeting outcome

Capturing discussed action items

- Process Improvement / automation

° Investigating approach & tools for increased Project Management Office (PMO) process automation

° Developing concept for suggested automation approach [Creating new KPI tracking and reporting methods; Streamlining the creation of standardized reports for each of: Global CX Team Meeting, RBM Huddle, and CX/IT SteerCo]

° Integrating automation elements into PMO processes [Testing automation in "CX Core Team" where applicable with reduced audience; Fine-tuning automation; Transfering automation to "CX Transformation Team" and running transfer test.; Communicating new automation aspects to team; Running automation pilot and collecting feedback; Improving automated processes over time based on feedback]

Maintaining relevant documents up to date:

- CX country roadmaps

° Creating summary of cross-R/OPU insights and Key Performance Indicators (KPIs )

- Maintaining action log

° Consolidating CX roadmaps in Excel [Pasting each roadmap into a single consolidated roadmap and uploading consolidated roadmap onto Teams]

° Updating MS Teams playbook

° Updating new joiners Onboarding Deck & Checklist

Creating standard regular reports:

- Monthly CX transformational report /Action item maintenance

° Updating action item status in Planner & sending reminders for late ones [Deploying automated action item reminder; Consolidating trends for challenges to completing action items

- PMO KPIs tracker / All markets consolidated roadmaps, CX transformation overall KPIs

° tracking CX transformation PMO KPIs

° creating cross country overall CX transformation status KPI

CX community engagement hygiene and Platform maintenance:

- Maintaining the hygiene of our CX MSTeams sites / Use CX transformation mailbox and account

° Managing incoming mails & meeting invites and organizing meetings based on invitees schedules

- Leveraging MSTeams to engage the community to share info, insights & create engagement:

° Steering the hygiene of CX MSTeams sites [Reviewing materials saved in MSTeams CX community hub, organizing them and providing ideas to optimize information saving and navigation]

° Professional consulting on simple interventions to increase community engagement in MS Teams [Posting once per week about CX transformation update on CX Community hub, sharing relevant information and suggesting further interventions to increase engagement]

Ihr Profil / Your Profile

* Prince 2, PMI oder vergleichbar

* Scrum oder vergleichbar

* vertiefte Kenntnisse in einschlägigen MS-Office Tools (wie Word, Excel, PowerPoint, SharePoint) und Project

* MSTeams including planner

· 5 - 10 Jahre Projekterfarhung als Projektmanager (CX Management)

· Erfahrung in der Pharmaindustrie ist ein Plus.

· Gute Kommunikationsfähigkeiten, Empathie und Lernbereitschaft

· Führungs- und Führungsengagement

Sprachkenntnisse Verhandlungs sicher:

  • Deutsch
  • Englisch (Projektsprache)