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Technical Support Lead - End User Computing

Premium Job From Rhondda Cynon Taf
Recruiter: Rhondda Cynon Taf
Listed on: 30th March
Location: Ferndale, Wales
Salary/Rate: £41,881
Type: Permanent
Start Date: ASAP

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This new role will form part of the Technical Services Team, Operational Support, and will provide you with the opportunity to be part of a team supporting our current and new solutions that will deliver on the Council's digital priorities.  We need an ambitious person who is highly technical and has excellent customer focused skills to join the team as a support lead in end user solutions.  The successful candidate will be leading and working within collaborative, multi-disciplinary teams.  You will have proven large-scale support experience, have provided quality assurance and extensive experience in supporting and delivering modern desktop user solutions.

Key technology requirements for the Council for this role include a good knowledge of Citrix Workspace including components like Environment Manager, Xen-App, Xen-Desktop, Application Layering, Modern Windows Operating Systems, App-V, MSIX, SCCM, SCCM Cloud Management Gateway, Office 365, reporting & monitoring.  Cloud experience is key to the role as we move more of our services to hosted solutions.

You must be creative, self-motivated and a team player with a ‘can-do' approach and have experience of working in a project methodology.

Currently Homeworking, but there will be a need to be able to attend site as required.

Protecting children and vulnerable adults is a core responsibility of all staff appointed to the Council.

The Council values diversity in its workforce. We are committed to ensuring that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, sex, race, disability, sexual orientation, transgender, including those with non-binary identities, religion or belief or pregnancy and maternity. We offer a number of staff networks for employees including the Allies Network, a Disability and Carers Network and Perthyn our LGBTQ+ Network.

An application submitted for this post in Welsh will not be treated less favourably than an application made in English.

The deadline for receipt of applications is midday on 8 April 2021.

 We encourage electronic applications, for further information please click APPLY NOW.