IT Support Engineer / IS Technical Expert
Recruiter
AWD Recruitment
Listed on
29th March 2021
Location
Reading
Salary/Rate
Upto £35199
Salary Notes
+ Excellent Benefits
Type
Permanent
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IT Support Engineer / IS Technical Expert also known as a Microsoft Modern Workplace SME, with significant experience of working within an IT support and delivery environment, strong documentation and knowledge sharing skills and proven experience in a technical service environment with positively delivered outcomes is required for a well-established Charity based in Reading, Berkshire. Candidates must have: Microsoft Modern Workplace experience Advanced Windows 10 support and deployment experience Microsoft Intune deployment Management of Windows 10, Android and iOS including application packaging Office 365 skills, email, SharePoint SALARY: up to £35,199 per annum BENEFITS: 26 Days Holiday plus Bank Holidays. The charity offers a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, they provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme. LOCATION: Reading, Berkshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday 9am - 5pm, 37.5 hours per week. As a charity, they are always keen to support flexible working as best they can. APPLICATION PROCESS: Once we've reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for IT Support Engineer / IS Technical Expert with significant experience of working within an IT support and delivery environment, strong documentation and knowledge sharing skills and proven experience in a technical service environment with positively delivered outcomes. Working as the IT Support Engineer / IS Technical Expert you will lead project work and improvements in BAU activity in the IS Team. You will identify possible improvements and coordinate cross-directorate implementation of new initiatives which will support the delivery of organisational strategy and keep a future focus on the Charity's technological capabilities. As the IT Support Engineer / IS Technical Expert you will be skilled in producing technical documentation and will have the ability to explain complex technical subjects to non-technical people. As a successful candidate, you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated by the charity and the thousands of people they help. WORKING AT THE CHARITY Working at the Charity is much more than just a job. Through the values that guide their work, they make a real difference, and change lives. The Charity believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for the Charity. DUTIES Your duties and responsibilities as the IT Support Engineer / IS Technical Expert will include: Work with IT services across the organisation, advising the Head of IS Operations with implementation of business plans, projects, technical implementation and improvements throughout IS Be responsible for the continued assessment and implementation of IT technology, solutions, devices, policies and processes Identify trends and potential risks with the technology and user IS capability, analyse and troubleshoot problem trends, identify and implementing technical solutions and improvements to user IS capability/self-sufficiency Advise and work in collaboration with IS management and other departments on the implementation of solutions for continuous improvement of the existing environment Test, design and implement technical changes for IS Service Delivery and wherever possible implement automated solutions Lead projects and strategic direction, manage workstreams assigned to IS Service Delivery Contribute to IT department policies, standards and strategic direction Lead/contribute to the procurement of I.T. user equipment identifying problems, analysing requirements, evaluating options Identify and implement IS process and procedure improvements CANDIDATE REQUIREMENTS Essential Degree in Computer Science or equivalent relevant experience IT Related certifications: ICT, MCSA, MCP, CompTIA or relevant experience Significant experience of working within an IT support and delivery environment Proven and demonstrable experience gained in technical service environment with positively delivered outcomes Implementing industry best practice methodologies / frameworks e.g. ITIL certification Significant experience of the Microsoft modern workplace technology stack and associated licencing Good working knowledge of ITIL and ISO standards relevant to IT service delivery Required to maintain own knowledge of relevant Microsoft technological advances Skilled in producing technical documentation Ability to explain complex technical subjects to non-technical people In-depth knowledge of PowerShell and scripting technologies In-depth experience with the Microsoft technology stack including: Active Directory, Office 365, EMS, Intune, Microsoft Teams, Skype for Business, Bring Your Own Device SCCM and Service Management Tools GPO, DHCP EMS/MDM (Intune) with Win10 device management WiFi and LAN technologies i.e. Meraki, Cisco switching and access points Desirable MCP/MCSE Exposure to Azure IaaS, SaaS and PaaS Office 365 productivity tools such as Power Apps, Flow etc. Citrix Microsoft BitLocker Administration and Monitoring (MBAM) Automated AD Management tools such as ADManager Plus The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment. Please note: we reserve the right to close any of our vacancies early.HOW TO APPLY APPLICATION PROCESS: Once we've reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email. CV's of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P6233 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Reading, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency awd online | http://www.awdo.co.uk
