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IT Support Engineer / Second Line Helpdesk Technician

Premium Job From AWD Recruitment
Recruiter: AWD Recruitment
Listed on: 26th March
Location: Rugby, Warwickshire
Salary/Rate: £20,874 - £25,634
Salary Notes: + Benefits (See Below)
Type: Permanent

IT Support Engineer / Second Line Helpdesk Technician with a broad general knowledge and experience of Information Technology systems including hardware, software and networking in a Microsoft environment, with good customer service skills along with a motivated, proactive and helpful approach to work is required for an international development organisation based in Rugby, Warwickshire.

 

 

SALARY: £20,874 - £25,634 per annum + Benefits (See Below)        

 

LOCATION: Rugby, Warwickshire - currently remote working but candidates will need to be able to work from the company offices in Rugby once restrictions ease

 

JOB TYPE: Permanent, Full-Time

 

HOURS: 35 hours per week, Monday to Friday

 

COVID restrictions: Most of the staff in the UK are currently working from home due to the coronavirus and the organisation expect it to be this way for some time.  It is however their practice normally that they operate an agile flexible working policy, where flexible working hours are enabled as well as remote working (between 2-3 days per week depending on the role)

 

 

JOB OVERVIEW

 

We have a fantastic new job opportunity for an IT Support Engineer / Second Line Helpdesk Technician with a broad general knowledge and experience of Information Technology systems including hardware, software and networking in a Microsoft environment, with good customer service skills along with a motivated, proactive and helpful approach to work.

 

Working as the IT Support Engineer / Second Line Helpdesk Technician you will help provide an IT helpdesk service (by phone, in person or electronically) to all UK based staff both in the office and remotely (approximately 120 users)

 

As the IT Support Engineer / Second Line Helpdesk Technician you will join a high performing team of IT professionals, all committed to supporting organisational staff to making the world work better for everyone.  You will experience and contribute to a friendly and supportive culture, where work life balance and flexible working are valued.  The Company's brand-new open plan offices are located in the centre of Rugby, near to the station but also offer free parking.

 

 

APPLY TODAY

 

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

 

 

DUTIES

 

Your duties and responsibilities as the IT Support Engineer / Second Line Helpdesk Technician will include:

 

  • Provide 1st and 2nd line user support, including procedural documentation of user guides

 

  • Respond within agreed time limits to call-outs

 

  • Support staff on the set up of their desktop, laptop and tablet PCs

 

  • Assist in testing and evaluating new desktop technology

 

  • Support the roll-out of new applications

 

  • Replace hardware parts on desktops and laptops as required

 

  • Rack mount servers, do cabling, lifting and moving of computers and IT equipment

 

  • Monitor and maintain computer systems and networks based on standard operating procedures as outlined by the infrastructure and application specialists

 

  • Maintain and update the UK IT equipment asset list

 

 

CANDIDATE REQUIREMENTS

 

  • Relevant experience working as a 2nd line IT support technician in a small IT department

 

  • Broad general knowledge and experience of IT systems including hardware, software and networking in a Microsoft environment

 

  • Level 3 NVQ, BTEC Diploma or equivalent in IT is desirable

 

  • Microsoft MCSA qualifications or equivalent and beyond is desirable

 

  • Experience of working in an office or customer service environment

 

  • Motivated, proactive and helpful approach to work

 

  • Willingness to undertake training

 

  • Team Player

 

  • Good written and oral communication skills

 

Working knowledge of:

 

  • Windows 7 and 10
  • Windows server including a virtualized environment
  • Microsoft Active Directory including user account creation and maintenance
  • Microsoft Office 2010 onwards (inc Office 2019), Office 365 email, SharePoint and web browsers
  • Laptops, desktops and tablets including peripherals such as printers, smart card readers, webcams etc.
  • Microsoft Teams and video conferencing
  • Networked computing systems or understanding of Networking protocols (TCP/IP, DNS, DHCP, Wi-Fi)
  • Internet Technologies
  • Anti-Virus and Firewall software products
  • CRM and Financial systems
  • Network cable patching
  • Microsoft Azure, Cloud Computing and remote management tools would be an advantage

 

 

COMPANY BENEFITS

 

  • 26 days holiday rising with continuous service, in addition to public holidays

 

  • Pension scheme - employer contributes 10.5% of salary and the employee contributes 5%

 

  • Enhanced family friendly policies, including maternity, adoption, paternity and shared parental leave

 

  • Life assurance (3 x annual salary)

 

  • Bike to Work scheme

 

  • Flexible working hours and remote working options available

 

 

HOW TO APPLY

 

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

 

JOB REF: AWDO-P6228

 

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Rugby, Warwickshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

 

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awd online | http://www.awdo.co.uk

Contact Name: CV Response Team
Reference: TJ/3602/AWDO-P6228
Job ID: 2913763



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