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Business Analyst - Remote - £450 - 3 months

Premium Job From Experis IT
Recruiter: Experis IT
Listed on: 26th March
Location: Manchester
Salary/Rate: £450 - £450
Type: Contract
Start Date: ASAP

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Business Analyst - Remote - £450 - 3 monthsBusiness Analyst - Remote - £450 - 3 months The location of the role is remote.The pay rate on offer is £450 per day.The duration is 3 months initially. The client is an iconic, multinational high-street retailer. SummaryAs part of a HR Transformation programme there is a need to review the service delivery model (SDM) for HR Shared Services.We are looking for a Business Analyst to join the Service Delivery Model workstream to support on the activity to operationalise our future op model and end to end processes across HR, line managers and colleagues. We are moving to a self-service offer and driving tier 0 as much as possible and our model needs to change and adapt in order to land this brilliantly. The BA will play a key role in developing scenarios to support our self-service offer both at go live, during hypercare and beyond.This role will also develop a tool we can use ongoing (post programme) to manage the FTE across the model ensuring that the business case is realised and protected. Key responsibilities Establish baseline data (historic incoming activity) for HR Shared Service utilising the following data: Volume data (calls, emails, helpdesk cases)Process efficiency data (what will change with the transformation through automation)Undertake process timing exercise to determine median timings for future tasksModel a number of scenarios based to deliver the SDM based on introducing self-service and Tier 0 Key experienceHR / HR Shared Services experienceExperience in delivering Service Delivery Model/Op Model scenario activity previouslyAbility to model FTE requirements based on anticipated volumes and time to undertake activityGood numerical skills - modelling/visualisation tools experience preferredExperience in working across contact centres so understands concepts such as shrinkage, channels, operational measuresStrong presentation skills and bringing the numbers to life through engaging material relevant to audience