3rd Line Infrastructure Engineer

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Job Title: 3rd Line Infrastructure EngineerLocation: Can work remotely, may require travel to offices in London & WalesSalary: Circa £45,000 depending on experienceJob Type: Full Time, PermanentHours: 37.5 hours per weekEstablished in 1979 and incorporated in 1985, they're one of the largest independent IT service & support companies in the UK. Their philosophy of 'service beyond the call' delivers a high level of support to all their client's communications and data management requirements.The role:Working with the Head of Information Systems you will be integral to ensuring that the IT infrastructure is robust and flexible to meet the challenges of the digital transformation project taking place.As the technical lead for the team you will be capable of supporting and improving the company's infrastructure on the roadway to digital transformation. This will include designing and implementing technical solutions, refreshing and replacing existing infrastructure including the server, storage, network, and the consolidations of systems to simplify and streamline the group's IS infrastructure. This position forms part of the on-call rota and will also be a technical escalation point for the on call duty technician.Primary Responsibilities:Ensure the availability and performance of the Information Systems architecture to ensure the efficient running of the Group operations, via the provision of infrastructure management and technical support servicesParticipate and represent Information Systems as a technical expert in projects as defined to improve the operational performance of the GroupWork with Group IT to ensure standards of security, maintenance, and business continuity, whilst continuing to review and improve.Keep operational documentation up-to-date, and where necessary produce itAdminister and improve backup, business continuity recovery systems and processes.Administration and maintenance of the Group infrastructure, including Active Directory, LANWAN, Internet access, firewalls and Exchange 2010+The Successful Candidate:EssentialAn experienced 3rd line technical expert in the fields of: VMWare Esxi environment, IT implementation, expansion and supportWindows server 2012/2016Citrix XenApp delivery and performance tuningMulti-site networkingProven experience in a similar position5/6 years experience in multi site environmentMCSE or equivalent demonstrable experienceExcellent knowledge of Microsoft Windows Server 2012/2016Experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and VLANsKnowledge of PowerShell ScriptingExcellent knowledge of VMware 6.X in an enterprise environment with VeeamExperience in configuring and managing Cisco switches/firewallKnowledge of Azure AD preferentialExperience with Active DirectoryKnowledge Office 0365 Understand O365 Microsoft licencing options such as E3 vs E5 licencesPerform Exchange to O365 migrations using tools such as Bit-TitanScript and assist with Personal folder ingestion into O365Understand how to create O365 mailboxes, teams groups, distribution groups and share point sitesDesirableCCNAAdministration of SQL Server 2008+Administration of the McAfee EPO platformKnowledge of Manage Engine productsUnderstanding of data management/reportingExperience with Meraki switching and Wi-FiFirewall Management experienceSkillsStrong communicator with the ability to update others on progress made and issues facedOrganised and highly structured with a methodically approach to problem solving, and project management.Working with multiple teams and reporting lines across multiple locations.Strong time management and planning skills and not only self-motivated, but the ability to encourage and motivate those around you.A good listener, able to put aside preconceptions, and embrace new ideasAmbitious, focused on development and continuous improvementFlexible and willing to travel if necessaryUp-to-date on current industry trends and emerging technologies and best practicesDeliver goals and objectives independentlySolid experience in technical troubleshooting and problem-solving.Undertake Root Cause analysis in problem management for service interruption and recoveryPersonal AttributesProfessionalPositiveMust appreciate importance of standards.Methodical workerExcellent time keeperLogical thinkerPrepared to be hands onConfidentWilling to learn and adaptReliableSelf motivatedPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; Senior Infrastructure Technician, 3rd Line Support Engineer, Senior Cloud Engineer, Network Engineer, Cloud Infrastructure Engineer may also be considered for this role.