Service Delivery Manager - Dynamics365 - WFH

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Service Delivery Manager - Dynamics365 - WFH

Contract role - looking for strong Service Delivery and Major Incident Management experience with in depth knowledge of Microsoft Dynamics 365 and associated Microsoft and 3rd party support models. Strong ITIL Service Improvement experience ideal to sit between Client, Vendor / 3rd party support provider and Microsoft. Fully remote / WFH.

You will be taking the lead role in managing relationships, resolving Technical issues, P1 incidents relating to D365 solutions as a number of teething pains are occurring related to Microsoft global upgrades/patches (well documented) and improving response rate, accuracy, process, working relationships between all parties.

Does this sound like an ideal role for you? Technically knowledgeable across the MS / Dynamics stack alongside operational / support practices of Microsoft themselves, with a background of incident and problem management, Service Improvement.

Please contact me asap.

Depending on your experience / ltd co set up this role will have a high degree of autonomy as a scoped phase of improvement and be outside of ir35.