Adobe Campaign Technical Lead

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Email, SMS and push notifications are critical communications channels to deliver our award winning journalism to our Subscribers and Registered users. Be this as part of our newsletter products which have grown to become as important as our core website, apps and print newspaper or as part of our customer lifecycle communications helping our users get the most out of their subscriptions.

This role has complete technical oversight of email and our key MarTech systems supporting this. This includes management of the email creation process using Taxi for Email, data and process management in Adobe Campaign and all dependent technologies.

Leading and developing a small team of MarTech engineers, this is a key position in a new, fast-paced and forward-thinking team. As the team is new we're excited for the potential this offers someone to come in and make their mark in an area where we are seeing increased focus and investment.

You'll also have technical freedom to help build on our newsletter products and lifecycle communications to ensure they are dynamic, personalised and enabled by the latest marketing technology to be at the cutting edge of what can be done through our communication channels.

Complete technical oversight of the email delivery process, from creation, delivery to analysis. This includes management of the email platform and all dependent technologies.

Management and development of the email support team.

Building and managing bespoke solutions using primarily Adobe Campaign, but also other MarTech and API technologies. Examples of such projects include (but not limited to)

Develop a solution for a promotional landing page, storing data in an Adobe Campaign table and sending an automated email with a unique voucher code

Develop a solution for an automated email send triggered by an API call

Develop a script to call a recommendations engine via an API and add that content into an email to be sent automatically

Automate daily data imports, connecting Adobe Campaign to Salesforce via API

Proactively investigate and propose solutions to business challenges such as 3rd party integration with email, ingesting new data feeds, enhanced functionality in email templates.

Managing stakeholders and internal deadlines by developing and managing agile delivery plans

Keeping internal stakeholders up to date on project progress via regular meetings, emails and reports

Providing technical expertise and support, including troubleshooting ad-hoc issues.

Represent Technology to the internal departments. For example, supporting during outages and upgrades to platforms.

Being a central point of contact for technical queries with our Adobe and our data agency

Developing and documenting robust QA processes regarding technical changes in Adobe Campaign

Research and experiment to push the standard of our emails, to ensure they are at the forefront of the industry for email design and development

Advise the wider design team and colleagues from other departments on best practice

Requirements

Scripting/Programming (JavaScript and SQL preferred)

Strong HTML, CSS for email development is a must

Knowledge of design software for email production (Photoshop/Illustrator / Sketch)

Expertise with industry knowledge of a range ESP's

Knowledge of email delivery tools such as ReturnPath and Litmus

Strong understanding of cross-browser/email clients, their issues, solutions and best practices

Strong knowledge of responsive design

An enthusiasm to learn and a genuine passion for all things email

A good problem solver, with the ability to identify and solve issues quickly

Highly organised, able to meet set deadlines and manage priorities

Benefits

The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and equal parental pay (six months fully paid for mothers and fathers), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.

The Telegraph's goal is to foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives, and backgrounds.

We are an equal opportunities employer, hiring solely on merit and business need. We encourage applications regardless of sex, gender identity, ethnicity, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, parenthood, and disability. If you require reasonable adjustments in any recruitment process with us, please make us aware.