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IT Support Technician (Shift Working)

Premium Job From UK Atomic Energy Authority
Recruiter: UK Atomic Energy Authority
Listed on: 17th March
Location: Culham
Salary/Rate: £33,297 - £35,250
Type: Permanent
Start Date: 2021-03-17

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IT Support Technician (Shift Working)
- Full time
- Department: CODAS & IT
- Salary: £33,297 to £35,520 + excellent benefits including outstanding pension
- Confirmed Grade: Level 4
- Site Location: UKAEA Culham, Oxfordshire or Rotherham, Yorkshire
Company Description
By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on.
Fusion, the process that powers the sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA are at the forefront of realising energy from fusion, working with industry and research partners to deliver the ground-breaking developments that will underpin tomorrow's fusion power stations with the aim of bringing fusion electricity to the grid.
Who are we looking for?
The UK Atomic Energy Authority have an excellent opportunity for an IT Support Technician to join their shift team within the CODAS & IT department. The IT Support team consists of 12 employees who are responsible for providing IT support for circa 1,800 on-site users (plus additional remote users) operating approximately 3,000 servers, PCs, laptops and other devices across the Culham site.
As an IT Support Technician, you will form part of the CST shift team providing 24/7 1st line support for experimental, scientific and business IT systems, primarily within the primary and secondary data centre facilities. This includes data centre infrastructure such as cooling and power systems, racks, servers, storage systems, plant computer systems, networks, printers, software and video conferencing services. In addition, the role involves the monitoring of services using various software tools.
You will be involved with the use and development of IT support services including internal processes and web-based intranet information systems. You will also maintain high standards of service delivery with an emphasis on timely and efficient management of tasks; to respond to or escalate incidents and requests.
You will also provide a vital first contact role in monitoring, diagnosing and resolving IT problems to ensure services are ready and available to the experiment and business users. The role involves working closely with 2nd/3rd line IT support teams as well as site facility teams and external service providers.
Please note that this role will involve you providing support to the J2 Shift technician and IRO teams for the Communications Officer and search/lockup role. You will also carry out the duties of Fire Warden.
What will you be responsible for?
- Provide hardware support for computer platforms including PCs, laptops, tablets, servers and storage arrays
- Provide Operating System support for Microsoft Windows, Linux, macOS and IOS
- Provide support and monitoring of the site networks and service infrastructure
- Support data centre power and environmental systems
- Assist in the assembly and installation of IT computer racks and embedded systems
- Develop processes and procedures to assist the support team tasks and activities
- Produce knowledge articles for inclusion into the ITSM tool to aid and promote user self-service
Essential skills, experience and competence required
- A-level or equivalent (e.g. BTEC, HNC) in an IT or science-related subject
- Experience of working within an IT support environment
- Good knowledge of Microsoft Windows with optional MAC operating systems
- Good knowledge of Microsoft Office 365 including Word, Excel, Outlook, OneDrive and SharePoint
- Good knowledge of PC, laptop, server, storage system and peripheral hardware
- Good knowledge of wired and wireless networks
- Experience of using a recognised ITSM application
- Excellent communication skills
Desirable skills, experience and competence
- Experience of working and supporting a medium-sized data centre.
What we offer
- A competitive salary 
- A culture committed to being fully inclusive, supported by a Being Inclusive Strategy and Inclusion Ambassadors
- An Employee Assistance Programme and trained Mental Health First Aiders, with a full calendar of health and wellbeing initiatives
- Flexible working options including family-friendly policies 
- Emergency leave (paid)
- 30.5 days' annual leave (including privilege days and 3 days between Christmas and New Year) increased with length of service
- Wide range of career development opportunities (e.g. professional registration, internal promotions, coaching and mentoring programme) 
- Outstanding defined benefit pension scheme 
- Annual corporate bonus scheme 
- Relocation allowance (if eligible)
We welcome applications from under-represented groups, particularly from individuals from Black and other ethnic minority backgrounds, including nationality and citizenship, people with disabilities, (visible and hidden) and women. Our dedicated Equality, Diversity and Inclusion Partner, with the support of our Inclusion Ambassadors, is actively promoting and advancing diversity and inclusion in the organisation to help make our organisation an employer of choice. We are easily accessible by car and are a 10 minute walk from Culham Railway Station. 
Please be advised that this vacancy is scheduled to close on 6th April 2021 but may close earlier than stated if large or sufficient numbers of applications are received.
Please note, all employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance.