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Service Desk Engineer - Linux

Premium Job From British Antarctic Survey
Recruiter: British Antarctic Survey
Listed on: 12th March
Location: Cambridge
Salary/Rate: £31,931 - £39,915
Type: Permanent
Start Date: ASAP

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We are looking for a Service Desk Engineer to join our IT Team in Cambridge. The successful candidate will be providing first and second line response and support for all calls and requests from users of the BAS IT services.

Although based in Cambridge, the job may require travel to the Antarctic. It is essential that the individual appointed to the job is flexible, physically fit and able to work in an often-challenging environment.

Tours of duty in the Antarctic can vary each year but normally last from 4 to 12 weeks. Antarctic visits will not necessarily occur each year.

Who We Are

British Antarctic Survey (BAS) delivers and enables world-leading interdisciplinary research in the Polar Regions. Our skilled science and support staff based in Cambridge, Antarctica and the Arctic, work together to deliver research that uses the Polar Regions to advance our understanding of Earth as a sustainable planet. Through our extensive logistic capability and know how BAS facilitates access for the British and international science community to the UK polar research operation. Numerous national and international collaborations, combined with an excellent infrastructure help sustain a world leading position for the UK in Antarctic affairs. British Antarctic Survey is a component of the?Natural Environment Research Council (NERC).?NERC?is part of UK Research and Innovation.

We employ experts from many different professions to carry out our Science as well as keep the keep the lights on, feed the research and support teams and keep everyone safe! If you are looking for an opportunity to work with amazing people in one of the most unique places in the world, then British Antarctic Survey could be for you. We aim to attract the best people for those jobs.


Operation and staffing of the BAS IT Service Desk.

Providing first and second line response and support for all calls and requests from users of the BAS IT service. This will include supporting BAS headquarters in Cambridge, remotely to staff based on Antarctic Research Stations and BAS Research Ships.


BTEC/National Diploma or equivalent in computing or equivalent working experience


Logging, completing and tracking support/maintenance requests to IT raised through the Service Desk system. Escalating and tracking higher level support calls to others in the IT team.
Diagnosis of problems over the phone, via email or face-to-face
Installing and upgrading desktop/Laptops running Linux, Apple, and Windows operating systems.
Ensure system backups are operating correctly, regular restores are performed thus maintaining the integrity of our environment.
Maintenance of storage solutions, both on-site and off-site
Patch Management; ensure all Linux system are patched within 14 days of critical patch release as required by our Security standards.
Updating the Service desk procedures, IT support documentation, and user instructions
Follow accurately all current procedures, e.g. account creation and deletion.
Monitoring IT systems and notifying the relevant teams when irregularities occur.
Assisting IT engineers with hardware & software repairing & upgrading.
Undertaking network/communication tasks e.g. patching, setting up telephones and extensions as required.
Working on Linux team projects as appropriate.
Undertake other duties as appropriate as requested by the BAS Director

Please quote reference: BAS 21/43
Closing date: 11th April 2021