Application Support Engineer

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At the Health and Safety Executive (HSE), we are proud to uphold the most exceptional standards in the UK's workplaces. With a focus on holding businesses accountable for the safety and health of their employees, we act in a regulatory capacity, conducting assessments and investigations to ensure our expectations are being met. We are a highly progressive organisation that embraces a culture of continuous change, and as such, our Digital, Data and Technology team underpin all that we do.

The role

We are currently undergoing a major IT investment and modernisation programme. Our Application Support team are playing a vital role in transforming how we deliver our IT services, and you could be at the heart of this project as you implement scheduled changes and manage incidents. Coming up with innovative solutions to technical problems, you will analyse and prioritise problems, putting users at the heart of every decision - including proposing design approaches and services that will better address their needs.

This is a unique time to join us, as while our application support is mainly managed by a third-party supplier, we are keen to enhance our own in-house capabilities. As such, you will both deliver application management yourself, and ensure a high quality of service is being provided by our supplier. 

Your background

With a collaborative team-player approach and excellent communication skills, you will enjoy addressing and anticipating the needs of application users. As such, we will expect you to have experience of managing systems within a customer-focused support role, ideally in a mixed on-premise or cloud environment. With the confidence to manage databases such as SQL or Ingres, you'll have a good understanding of software development and of Microsoft O365.  

Rewards

This is an exciting chance to join a forward-thinking team. With plenty of interesting projects to tackle plus the chance to continue developing your skills, you will have great career progression here. You will also benefit from a generous benefits package, plus lifestyle-friendly working patterns.

Crucially, you will find a genuinely supportive workplace. With the chance to contribute to our technical community, we will encourage you to suggest process improvements and create knowledge articles - so there is great scope to establish yourself as a trusted expert. Furthermore, we strive to be representative of the population that we serve, and as such we are keen to hear from candidates from every background. We run a Disability Confident Scheme for candidates who meet the minimum requirement, and we are also keen to hear from BAME and LGBT+ applicants. .

You are required to submit a supporting statement using no more than 500 words describing why you are suitable for this role.

If a high number of applications are received a pre-sift will take place assessing evidence provided for changing and improving.

Closing date:

Apply before 11:55 pm on Sunday 4th April 2021.