3rd Line Infrastructure Engineer

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Job Title: 3rd Line Infrastructure EngineerLocation: Yiewsley, West DraytonSalary: Competitive depending on experienceJob Type: Full Time, PermanentHours: 37.5 hours per weekEstablished in 1979 and incorporated in 1985, they're one of the largest independent IT service & support companies in the UK. Their philosophy of 'service beyond the call' delivers a high level of support to all of their client's communications and data management requirements.Main Duties and Responsibilities:Candidates are expected to be comfortable designing and delivering projects on customer sites using similar technologies skills and knowledge below, or to migrate business services running on these technologies to the company's cloud platform, or to Microsoft Azure, or to a hybrid cloud solution. Successful candidates would also take responsibility to resolve third line support issues, and to mentor members of the support team.Knowledge of working for a managed services business would be advantageous.The Successful Candidate:Technical ExperienceMicrosoft Windows Server, AD, Exchange ServerMicrosoft RDS and RDS GatewaysMicrosoft AzureMicrosoft Office 365Citrix XenApp/CVAD, MCS, Citrix Cloud, NetScaler, StoreFront, Delivery ControllersVMware vSphere, with some experience of Hyper-V welcomeVeeam Backup & ReplicationShared storage systems using iSCSI or FC, such as HPE Nimble, 3Par, MSA, SANsymphony, or Dell/EMC UnityHPE, Cisco, or Juniper network switch configurationZerto or Carbonite replication technologiesPersonal attributesThorough, demonstrates attention to detailAble to work on own initiative with minimum supervisionOrganized and able to identify and prioritize workSupportive and reliable team memberPassionate about providing an enterprise class serviceAble to provide and demonstrate creative and innovative solutionsTeam leadership abilitiesKey competenciesAptitude for providing exceptional customer service even when the environment becomes fast-paced or intenseExcellent communication skillsExcellent documentation and analytical skillsGood verbal and written communication skillsExcellent troubleshooting and problem resolution skillsAble to work well to aggressive and pressurised deadlinesEssentialTeam player (building strong relationships with other support staff is key).Must appreciate importance of standards and need for long term planning.Methodical workerExcellent Time keeperLogical ThinkerPrepared to be hands on (i.e. Practical)Flexible working hoursMandatory joining of a scheduled 24x7 on-call-rotaSelf-starter/ initiativeFlexibility and commitmentCustomer facing skillsCommunicationDemonstrates excellent communication skills, both listening and verbalCompetent in written communication skills along with presentation skillsAble to effectively communicate technical issues with technical and non-technical audienceEffectively communicates technical and product knowledge across the organizationDemonstrates tact and empathy when communicating with business communityAdapts to changing priorities and maintains a positive attitudeEffectively uses teamwork skills to interact and collaborate on alternative approaches to issues throughout the organizationPositively contributes to a high-morale/high-performance team culture, leading by exampleProblem SolvingRequires analytical ability to troubleshoot and resolve common Server environment problemsParticipates in problem solving discussions and provides suggestionsTakes initiative to make sound decisions based on information obtained from business communityPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; Senior Infrastructure Technician, 3rd Line Support Engineer, Senior Cloud Engineer, Network Engineer, Cloud Infrastructure Engineer may also be considered for this role.