SC Service Manager

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SC Service Manager

My client has an urgent requirement for a Service Manager with excellent knowledge of Agile development and ITIL 3 standards and processes. Practical understanding of how these standards and methodologies can be applied effectively across both the supplier chain, internal groups and other stakeholders. With a solid understanding of the SIAM / Towers model.

Key Skills

*Excellent stakeholder and supplier management.

*Excellent interpersonal skills, including teamwork, collaboration, facilitation, negotiation, and achieving results by influencing others.

*Ability to identify and explore opportunities for service and business improvement.

*Commercially and technically astute problem solver, with the ability to quickly get to the heart / root cause of a problem and propose cost effective solutions.

*Excellent commercial acumen to help identify opportunities for cost reduction across the service.

*Ability to use specialist knowledge of business and applications to provide support and also challenge users, suppliers and colleagues.

*Ability to use specialist knowledge to plan and schedule the testing and deployment of releases that takes into account key dependencies and minimises the disruption to live service.

*Ability to prioritise and plan tasks and outcomes, balancing priorities against deadlines.

*Identifying and designing new cross government/policing service patterns and standards

Experience

*Strong background in service and technology management and significant experience of the full service lifecycle including implementing and improving ITIL 3 processes and tools.

*Customer / stakeholder relationship management and customer focussed delivery of ICT services.

*Commercial / contract management of supplier performance and financial management of a service operating on a national scale.

*Working effectively in a multi supplier outsourced environment, ideally based on a SIAM / Towers model or similar.

*Experience of maintaining a configuration management regime in a complex / large scale environment to ensure and appropriate control is in place for all assets.

*Experience of test tools to automate testing and validate business requirements.

*Analysis of failure within services and identification of root causes for that failure

*Identification of opportunities for cost reduction and improvement within an existing service

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.