Senior Service Desk Engineer / Senior IT Support Engineer

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Job Title: Senior Service Desk EngineerLocation: Leeds, West YorkshireSalary: £30,000 - £35,000 DOERabb-IT Ltd are on an exciting journey to become the go to IT Businesses in Yorkshire. Already a well-respected MSP with an array of clients within the Yorkshire region they are now looking to expand. Based in the rural area of Calverley, Leeds where monthly lunches are bought to acknowledge and appreciate their dedicated staff. This is an exciting and challenging role for a candidate with a proven track record of working in a busy technical service department. Leading by example fulfilling 1st to 3rd line duties on the desk and managing your own ticket queue as well as been the lead escalation point for 3rd line support on escalated incidents. You will create great experiences for clients, while building and maintaining long-lasting relationships built on trust. The ideal candidate will also help mentor the service desk engineers by developing their technical and customer service skills as well as providing great experiences for clientsBenefits Healthcare and Well-being SchemePension Scheme (additional employer contribution)Training and personal development (including Free Microsoft Training)25 days holiday plus extra Birthday holiday - never work on your birthday again!Free team lunch every monthTo be part of a growing business and the next success storyA competitive base salaryAnnual Bonus tied to company profitsStructured Induction Process (training on all aspects of your role to ensure you succeed)Great staff parties - a very important part of teambuildingFree ParkingFantastic culture & environmentEssential technical skillsWindows Server 2012r2, 2016, 2019Active Directory & Group PolicyHyper-VNetworkingManaged Switches (Aruba, Unifi)Firewalls (SonicWall, Unifi, Draytek)TCP/IP, DHCP, DNS, VLAN/RoutingPRTG Network MonitoringCloud Hosting Technologies (Azure/AWS)NAS Storage (QNAP, Synology)Office 365/SharePoint - Migrations/automation and integration/day to day managementNetwork Security - SSL/Antivirus/Email GatewayBackups & Disaster Recovery - Veeam/MSP360Knowledge of VOIPHands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and softwareProduce and maintain detailed documentation of customer networksBroad knowledge & experience of "day to day" IT Support Issues and the aptitude to use past experiences to support Service Desk with any range of issues.Personal requirements:A clear focus on high quality work, with the interests of the customer at the centre of all you do.Proven experience of end-to-end delivery of Projects & Technical Solutions.Excellent communication skills for dealing with diverse range of customersKeen for new experience and to grow skill sets; a genuine passion for ITStrong time management skills; demonstrable both in the delivery of projects and in managing your own workloadPolite, mature, credible, and comfortable in with working in a demanding environmentResilience and resourcefulness to work efficiently and effectively when under pressure and to tight deadlinesHave a desire to be part of an overall team and achieve team goalsCommercially astute, understanding the need to balance service levels with necessary re-chargesStrong problem-solving skillsAbility to work under own initiativeFlexible, calm and approachable, 'can do' attitudeFull driving licence with own vehiclePlease click the APPLY button to send your CV and cover letter for this role.Candidates with the relevant experience or job titles of; 3rd Line Technical Consultant, 3rd Line Support Technician, Support Engineer, 3rd IT Line Engineer, IT Engineer, Senior Technician, 3rd Line Senior Engineer, Senior I.T., Desktop Support, IT Support Engineer, Service Desk Engineer, IT Service Desk, IT Technician, IT Support Advisor, IT Support, IT Desktop Support, IT Technician, IT Helpdesk, IT Desktop Support Technician, MS Office, Windows Server, Support Engineer may also be considered for this role.