Cloud Contact Centre Consultant
Recruiter
Accenture
Listed on
26th February 2021
Location
London
Salary/Rate
Competitive
Salary Notes
Competitive
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
Job DescriptionCloud Contact Centre Consultant Location: London
Salary: £47,000 to £65,000 + Benefits
Career Level: Consultant
Accenture is a leading global professional services company, providing a broad range of services in strategy & consulting, interactive, technology & operations, with digital capabilities across all of these services. With our thought leadership & culture of innovation, we apply industry expertise, diverse skill sets & next-generation technology to each business challenge.
We believe in inclusion & diversity & supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual & Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion & diversity too.
"Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do & the impact we have with our clients & with the communities in which we work & live. It is personal to all of us." - Julie Sweet, Accenture CEO .
As a team:
You'll learn, grow & advance in an innovative culture thatthrives on shared success, diverse ways of thinking & enables boundaryless opportunitiesthat candrive your career in new & exciting ways
If you're looking for a challenging career working in a vibrant environment with access to training & a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies & will have the opportunity to develop a wide range of new skills on the job.
In our team you will learn: How to provide solutions to real world problems across a variety of industries. How to help transform leading organisations & communities around the world. The sheer scale of our capabilities & client engagements & the way we collaborate, operate & deliver value provides an unparalleled opportunity to grow & advance. How best to develop your skills & hone your talents within an innovative technology environment As a Cloud Contact Centre Consultant, you will:
Work on complex contact centre solutions where you will be designing solutions to move customers from on-premise to cloud platforms. Work on Amazon Connect & the wider AWS eco-system to create complex solutions which meet requirements Responsibility to have business conversations & convert those conversations into a technical design which can be implemented Work with cloud providers such as AWS, Microsoft & Google to come up with be-spoke client solutions Have responsibility of developing a high level business case to help clients with transformations Work with client teams to come up with integration architecture which showcases how the solution will work from an end to end perspective.
Qualifications
We are looking for experience in the following skills: Demonstrate the ability to put together high-level architecture & solutions based around Amazon Connect & other AWS services Demonstrate ability to hold virtual or physical meetings to come up with technology solutions which improves customer experience. Have a good understanding of AWS services & how those services integrate to form a contact centre solution. Demonstrate awareness of various cloud contact centre platforms available in the market Demonstrate ability to work in an agile manner to deliver project Demonstrate ability to work with developers & DevOps engineers to convert high level architecture into low level design & code. Demonstrate domain expertise when collaborating on cross platform projects with teams responsible for Network, Desktop & Cloud Experience in responding to client requirements, crafting innovative technology enabled solutions, responding to RFPs & presenting technology solutions to clients.
Set yourself apart: H&s on experience in configuring Amazon Connect Contact Flows & integrating them to other AWS services. Any experience with GCP CCAI or Genesys Cloud will also be advantageous Ability to do an impact assessment on contact centre operating models. Proven history in building strong relationships with clients & colleagues
What's in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance & 3 extra days leave per year for charitable work of your choice!
Flexibility & mobility are required to deliver this role as there will be requirements to spend time onsite with our clients & partners to enable delivery of the first-class services we are known for.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy & consulting, interactive, technology & operations, with digital capabilities across all of these services. We combine unmatched experience & specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology & Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance & create lasting value across their enterprises. Visit us at www.accenture.com
Closing Date for Applications : 31/ 01/2021
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
