IT Support Engineer

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ABOUT THEM

This employer are an established and successful IT services company based in Farringdon. Their mission is to make their clients' IT work seamlessly, as well as being their trusted advisor when it comes to new IT developments, including the latest email, collaboration and file sharing cloud technologies. They have a diverse and energetic team of passionate and talented people and are looking for an IT Support Engineer to join the business at a key point of planned growth.

ABOUT YOU

You are a self-starter with a real passion for learning. You're a geek at heart and love to play around with the latest technologies. You get a buzz from solving problems in a busy environment and you understand the importance of excellent client service, which means you can also give simple explanations without using IT jargon. You believe that the world can be a better place through the effective use of IT and want to help make that happen.

THE ROLE

An exciting opening in the service team with the opportunity for real progression. In this this hybrid role, you will provide remote technical support, as part of a team, for all clients, working from home and some days in the office (subject to Government's guideline). You will be expected to demonstrate a strong work ethic when managing issues, have a keenness to learn and develop an appreciation for the various client cultures and requirements. Their Training Programme will help you develop the core skills for your future career in IT support and spans both company-funded external training as well as in-role experience objectives.

ESSENTIAL SKILLS / EXPERIENCE

- A solid academic background in IT / computer related, Physics, Maths or Engineering discipline, possibly combined with Business.

- minimum 2 years' industry experience

- IT qualifications and certifications

- Good understanding of the following: hardware and peripherals including PCs, laptops and printers, Microsoft Office, Microsoft Server, Networking including LAN, WAN, firewalls and routers, Applications/software, Citrix.

- Great interpersonal skills and an excellent telephone manner.

- A methodical approach to problem solving.

- An ability to engage professionally and deliver an exceptional client experience at all times.

- An ability to work under pressure and respond to tight deadlines whilst prioritising workload.

- Personal accountability for on-time deliverables and delighting clients.

- Demonstration of tenacity and character - for example via the Duke of Edinburgh Award.

- A client centric attitude and a continual focus on end user experience.

BENEFITS

- Competitive starting salary

- Shift allowance and paid overtime

- Learning and development opportunities

- 21 days holiday, public holidays, and birthday day off