Service Transition Manager

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Key Accountabilities

The Service Transition Manager will be responsible for all aspects of service transition on behalf of the operational teams, ensuring that current live solutions meet pre-determined requirements.

Discipline Areas: Required to take a lead in the coordination of the Operational Readiness Review criteria for any specific account that may be assigned.

The role will support other Transition Manager and also Service architects in the definition and management of interfaces.

The role will be instrumental in fostering and maintaining good working relationships, in particular between the Service Operations supporting the services, the delivery teams and the customer.

Responsibilities

*Produce or support the production of the Operation Readiness review requirements, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC.

*Liaising with programme management, service line and customer to assure delivery of quality service products are supportable.

*Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.

*Planning for Service Operations, tooling, skills, staffing and volumes.

*Creating and maintaining ORR criteria to support solution development.

*Identifying and fostering common service delivery patterns and common sub-processes.

Required Qualifications/Skills

Essential:

*Operational and delivery experience

*Ability to communicate high level technical information quickly and challenge service design principles and artefacts

*A detailed knowledge of service delivery concepts and techniques

*A strong operational understanding of service supply chains

*Experience of service delivery and operational support for major IT systems

*The ability to coordinate coherent, concise, and readable criteria prior to acceptance into operational service

*Proven experience in continuous development, deployment and support of functional processes for Service Design and Service Transition, Release and Change Management

*The ability to lead and coordinate a number of multifunctional operational and delivery teams

*A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains

*Strong customer management and interpersonal skills and an in-depth knowledge of the service design area.

*The ability to align to a pragmatic and thorough design, taking into account any conflicting priorities of the account, internal operations and customer.

*The ability to hold a large and diverse operations team to a single agreed approach, and to ensure that there are no gaps between the various components.

*Experience of service Transition for major IT systems

*Self-motivating, objective setting, and strong leadership skills

*Negotiating, bringing consensus, with previous experience of running workshops

*Team development and motivational skills

*Written communications - clear technical writing and presentation

*Service Design, Service Transition, Release and Change Management experience

Desirable:

ITIL version 3 or 4

Experience of Service Design

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.