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Infrastructure Engineer

Premium Job From StepChange Debt Charity
Recruiter: StepChange Debt Charity
Listed on: 16th February
Location: Leeds
Salary Notes: £40,000
Type: Permanent
Start Date: ASAP

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This opportunity at StepChange Debt Charity would suit an experienced Infrastructure Engineer ready for their next challenge. Delivering technical support and maintenance to the charity as a whole including our busy contact centre, you will contribute to large scale project delivery across all technical infrastructure to include; servers, networks, data storage, telephony, contact centre, and desktop estate. This crucial role sits within the Technology Services team at our site, based in Leeds City Centre.  

What you will be doing

You will play a key role undertaking BAU work with regards to security and resilience of the Network Infrastructure, maintenance and configuration of telephony and contact centre services as well as working as part of a project team to deliver large scale infrastructure changes.

Key accountabilities

  • Install, configure, and support the network, server (physical and virtual), and data storage infrastructure
  • Manage and maintain network and infrastructure services including support and maintenance of file, e-mail, application, and database servers
  • Support and maintain telephone infrastructure to include documentation, including configuration of contact centre software
  • Manage and maintain technical security safeguards including anti-virus and firewalls
  • Progress incidents and change requests in an efficient and effective manner
  • Liaise with 3rd party providers in the supply and support of technical services
  • Maintain hardware & software license databases
  • Build and install servers and operating systems and maintenance
  • Implement and release new or upgraded software and services across the organisation
  • Maintain and monitor system data backups and evaluate alternative approaches to data back up

Experience and knowledge

You'll have a demonstrable passion for Infrastructure Engineering, with the following skills or strong experience in:

  • Windows Server 2008/2016
  • Active Directory
  • MS Exchange 2010+
  • VMware ESX/Vsphere
  • LAN/WAN
  • Load Balancing
  • Security (anti-virus, firewalls, access control, etc.)
  • Windows 7/10
  • experienced at troubleshooting 3rd line technical issues
  • at least 3 years infrastructure experience
  • ITIL Foundation (desirable)
  • CCNA or relevant experience of networks preferred (desirable)
  • MCSE preferred (desirable)
  • Office365 (desirable)
  • Azure (desirable)
  • SAN storage (NetApp) (desirable)
  • IP Telephony and contact centre services (desirable)

Skills and abilities

  • Excellent communication and interpersonal skills
  • Flexibility and willingness to take full ownership of issues
  • Diplomatic but assertive and determined to see the job through

We value our colleagues

We don't just care for our clients and those people who contact us for help. We also value our colleagues, and this role comes complete with a generous benefit package which includes:

  • 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
  • The ability to buy and sell annual leave
  • Travel season ticket loans
  • Cycle-to-work scheme
  • Group personal pension scheme
  • Westfield Health cash plan
  • Employee assistance programme
  • Financial planning
  • Long service awards

Closing Date: 01/03/2021