1st Line Support - West Midlands


Premium Job From BCT Resourcing

Recruiter

BCT Resourcing

Listed on

16th February 2021

Location

Wolverhampton

Salary/Rate

£20000 - £32000

Type

Permanent

Start Date

2021-02-15 17:22:04

This job has now expired please search on the home page to find live IT Jobs.

Position: 1st Line Support
Location: West Midlands
Salary: £26000 - £32000 per annum

Our client is looking to recruit a 1st Line Support to be based in West Midlands.

The Role & Responsibilities:

Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior
Ensure all calls are logged into the help desk system and progress notes are added to all calls
Proactively managing problem calls through to completion in a timely basis
Proactively working to improve internal processes
Identification of potential opportunities to replace or implement new solutions

Key Skills and Experience

Very good English communication skills.
Great customer service skills.
Strong knowledge of Microsoft operating systems with emphasis on Windows.
Strong knowledge of the Microsoft Office suite.
Self-motivated, well organised.
Good IP networking skills.

To apply, please use our standard online application form by clicking the Apply button below.

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: