O365 Support Analyst
Recruiter
SidTech
Listed on
12th February 2021
Location
London
Salary/Rate
£450 - £450
Type
Contract
Start Date
2021-02-12 00:00:00
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JOB DESCRIPTION Job Title:O365 Support Analyst PAYE or limited company ( Mandatory ) PAYE-Inside IR35 Location:London Job Purpose and primary objectives: The End User Technology team is committed to delivering enterprise class end user productivity solutions and is responsible for all aspects of the design, configuration and integration of these technologies into the firm.We are looking for a person to perform an Office365 Technical specialist for office 365 activities for the bank, and work with the relevant engineers, specialists and teams across the technology departments to successfully deliver an O365 platform to the firm. The O365 program is a multiyear project and will be delivering O365 services to most of the firm.The candidate will have a very technical foundation, a strategic mind-set, great communication skills and the ability to collaborate well with others in a truly global team. The Office 365 support engineer will be responsible for helping and resolving migration and user issues before and after migration across all workloads. These engineers need ideal end user facing skills and to be able to talk them though problem resolution. This role is also to be a bridge between the program and assist in knowledge transfer of skills to the L2 operations teams and at time of heavy work load assist the operations teams in maintaining low ticket volumes. especially in the desktop area. Key responsibilities (please specify if the position is an individual one or part of a team): ? Supporting end users remotely, diagnosing the problem and helping the user resolve their issue in a timely manner. ? Migration Experience from Exchange to O365 including hybrid environments. ? OneDrive and SharePoint Online Expertise ? Office ProPlus ? O365 Mobile Productivity suite ? Teams experience Deep technical Skills and capable of serving as a SME across all the O365 technologies Key Skills/Knowledge: ? A minimum of 5 years of IT experience with a minimum of 3 years’ experience delivering Office 365 solutions ? Supporting end users in a 1-1 capability, ideally fixing problems remotely ? Strong Win10 support experience. ? Previous industry experience with multinational companies beneficial of significant scale ? Sound business acumen ? Excellent communications skills ? Collaboration skills ? Ability to multi-task at a high level ? Strong problem solving and analytical skills ? Ability to think strategically ? Ability to switch between strategy and detail ? Stakeholder management ? Vendor management Duration of the Assignment:6 months
