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ICT Traded Services - 2nd Line Support Officer

Premium Job From Walsall Council
Recruiter: Walsall Council
Listed on: 11th February
Location: Walsall
Salary/Rate: £23308 - £27468
Type: Contract
Start Date: ASAP

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12 months fixed term contract
37 hours per week service desk covering between 08:30 am and 17:00 pm
The ICT Traded Service provides a full range of ICT support and consultancy services to schools throughout the Borough of Walsall.  If you enjoy working as part of a team in a fast moving ICT environment, possess a wide range of ICT Technical skills, enjoy working in a busy environment and are a good communicator who enjoys meeting people then this could be the opportunity you are looking for. 
 
The majority of your time will be as a mobile site engineer, visiting schools throughout the borough to either fix problems or install new ICT systems, building a professional relationship with customers; the remainder will be office based working on or with the Service Desk which means that you will need to have a good telephone manner, be confident in your abilities and able to provide an excellent customer service.  
 
You should have previous experience of working within a 2nd line support and service desk environment; as you will be travelling around the borough you should have a full UK driving licence and access to your own vehicle, for which mileage will be paid. 
 
The technical skills required to carry out this role are wide ranging; covering desktop hardware, software, networks and servers; you will need to have an established technical track record and also the desire to learn about new technologies. 
Closing date: Sunday 21st February 2021.
 Interviews will be held on Tuesday 2nd, Wednesday 3rd and Thursday 4th March 2021.
This advertisement may close early than this date if a high volume of applications is received.
This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check.  BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities.  A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for this role.