IT Problem Management Lead

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Job Title: IT Problem Management Lead

Location: Home based

Salary: £30,000 per annum

Job Type: Full Time, Permanent

This is an exceptional opportunity to join our vibrant, rapidly evolving business as an IT Problem Management Lead. This role has responsibility to reduce the likelihood and impact of incidents in the Redde Northgate production systems and services by identifying actual and potential causes of incidents and managing work arounds and known errors.

Redde Northgate was formed in early 2020 following a successful merger, bringing together a broad mix of market-leading operating companies to become the UK's foremost integrated mobility solutions provider.

Key Responsibilities:

Joining us in the early stages of our exciting journey to transform ourselves into a user centric digital services provider, your early priorities as IT Problem Management Lead will include:

Leading the adoption and delivery of Problem Management processes (based on ITIL Service support principles) through effective coordination of problem resolution, liaising & building relationships with business customers, IT Management, Team Leaders and IT support groups

Develop, co-ordinate and promote the effective functioning of problem management activities across support teams within IT Services.

Coordinate the investigation of problems, via root cause analysis (e.g. following on from major incidents) or through proactive trend analysis and monitoring working closely with the service managers

Support the Service Support Manager to identify business priorities and ensure investigation and implementation of Problem solutions are prioritised against business goals / impact and deliver value on investment

About you:

You have extensive experience of Problem Management including applications end user devices, network infrastructure and telecommunications systems and services in an ITIL compliant environment

You hold an understanding of the need to develop plans for IT service operations and processes required to meet service levels

You are familiar with ITSM platforms and a good awareness of Information Security with a proven experience of working within a delivery frameworks that deliver service effectively whilst maintain data safety standards

You have a demonstrable potential of providing leadership to highly expert technical teams

You have extensive experience of high-tempo and critical technology operations, including in times of challenge

What they offer in return:

A rewarding salary of up to £30,000, reflecting your experience and specialist knowledge

Additional employee benefits (including employee assistance, life assurance, pension, staff & retailer discounts etc.)

The business as usual flexibility to work from home with travel the nearest office when required

A supportive, like-minded peer group of senior stakeholders and IT specialists all aiming for the same goal

Please click on the APPLY button to send your CV and Cover Letter for this role.